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Added 4 mins ago
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Closed listing

Insight Global

Deskside Support Technician

Derwood, MD, United States

From $22 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: From $22 USD / hour
Posting language: English
Posted: Oct 21, 2026

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Original job description

Archived listing. The details below describe a past opening.

Required Skills & Experience

Desktop Support

Requirements:

1+ year providing IT end user support
Ability to obtain CompTIA A+ certification
Experience troubleshooting extensively in Microsoft Outlook, preforming remote log ins, password resets, active directory, working with a ticketing system
Professional, great customer service, and strong communication skills
Reliable transportation
Ability to work independently with minimal supervision
Ability to work on-site 5x per week

Nice to Have Skills & Experience

Desired Qualifications and Training: o Desired qualifications include working knowledge in one or more of the following technologies:  Active Directory Tools  Remote Tools  Microsoft Office 365 Suite  Microsoft Copilot

o Desired Certifications include:

 CompTIA A+ Certification  CompTIA Security + Certification  ITIL Foundation Course  HDI Customer Service Certification

Job Description

Responsibilities:

Perform IMAC (Install, Move, Add, Change) services for county assets to include computers, tablets, phones, printers, and other IT devices.
Provide full life cycle IT support for Montgomery County Government as a Deskside Support Technician in Derwood, MD.
Support a large environment of 12,000 users and 15,000 devices across the county.
Handle additional IT tasks such as project work, asset replacements, imaging, disposals, data transfers, deployments, Active Directory support, and more.
Use ServiceNow to manage and resolve 5+ tickets per day.
Manage appointment scheduling and provide assistance for walk-in appointments.
Maintain a professional demeanor and adhere to business casual dress standards while interacting with users and team members.
Work Hours Monday–Friday, 8:00 AM – 5:00 PM.

About employer

More about this job

Skills

A+
Troubleshooting
Microsoft Outlook
Customer service
Communication skills
Work independently
Microsoft Active Directory
Microsoft Office
ITIL
ServiceNow
Scheduling

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