Required Skills & Experience
8-12 years of building automation or controls service experience Advanced BAS troubleshooting, programming modification, integration, and diagnostics experience Strong IP networking and BAS communications background Experience coordinating with customer IT departments HVAC mechanical systems and control strategy expertise Proven leadership experience supporting technicians in the field Strong customer-facing communication skills Ability to independently manage complex service situations Valid driver's license with acceptable driving record Ability to pass background and pre-employment screening
Nice to Have Skills & Experience
Experience with multiple major BAS platforms and open-protocol systems Advanced Niagara experience Building automation, controls programming, or networking certifications Experience leading projects or serving as a senior technical resource Familiarity with cybersecurity concepts within BAS environments
Job Description
Insight Global is seeking a Controls Service Technician IV (Senior Lead Controls Technician) for a top building automation and HVAC solutions client. This candidate will serve as a senior technical leader responsible for advanced diagnostics, system optimization, BAS integrations, and complex network troubleshooting. The ideal candidate will bring deep controls expertise, strong leadership capabilities, and the ability to work directly with customers, IT teams, and field technicians to resolve critical system issues while driving operational excellence across complex building automation environments. Plusses: Experience with multiple major BAS platforms and open-protocol systems Advanced Niagara experience Building automation, controls programming, or networking certifications Experience leading projects or serving as a senior technical resource Familiarity with cybersecurity concepts within BAS environments Day-to-Day: Lead advanced troubleshooting and repair of complex building automation systems Diagnose and resolve programming, communication, and integration issues Optimize control sequences, graphics, databases, and workstation configurations Execute firmware, software, and system upgrades Troubleshoot advanced network architecture and BAS communication problems Coordinate directly with customer IT teams regarding networking and connectivity Lead integrations with third-party equipment and enterprise platforms Serve as the technical lead on complex service calls and small projects Act as an escalation resource for high-level technical issues Interface directly with facility managers, engineers, and building owners Conduct inspections, testing, and performance verification activities Provide customer training and technical guidance Mentor technicians and provide hands-on technical training Promote safety, quality standards, and continuous improvement