Job description:
Multi-Family Property Management Company, located in Hunt Valley, MD, is currently seeking a full-time Customer Service Representative. The Customer Service Representative will address all incoming calls and e-mails from our residents regarding questions, concerns, maintenance requests, rent, etc.
Responsibilities for Customer Service Representative:
- Always conduct yourself in a professional manner by being courteous to residents, vendors and co-workers, and treating them with respect.
- Maintain confidentiality by not disclosing any information on a resident or a residents account with anyone including the police or law enforcement. Only discuss information with a leaseholder.
- Know and follow all the policies and procedures provided in the Customer Service Guide.
- Review account information to answer questions regarding the Rental Agreement requirements and renewals.
- Review account ledgers for information regarding rental payments, fees, collection dates, and eviction dates.
- Complete proper follow-up on all calls, enter memos on accounts, forward information to the proper department or supervisor, and issue work order tickets for service requests.
- Perform all other duties as assigned.
Skills/Qualifications:
- Must have High School Diploma or equivalent
Must be available to work four-10 hour days 8:30am-7:00pm
Must be able to type a minimum of 50 wpm
Must have a minimum of 2 years of customer service or call center experience
- Must be responsible, reliable, organized, punctual, compassionate, and can maintain confidentiality
- Must have a clear speaking voice, good communication and listening skills
- Must have basic computer skills including Word, Excel, and Outlook
- Yardi Software experience a plus
About Us:
Hendersen-Webb, Inc. is a leader in the multi-family property management business, a founding member of Maryland Multi-Housing Association (MMHA), a member of the National Apartment Association (NAA) and the National Multi-Housing Council (NMHC). We are the hometown property management company of over 40 properties in several locations for more than 75 years in the metropolitan Baltimore area. Visit us at*www.henwebb.com*
E.O.E
Compensation/Benefits:
- Competitive Salary plus incentives
- Medical, Dental and Vision Insurance
- Life and Disability Insurance
- 401k with employer matching
- Vacation, Sick and Personal Time Off
- Company Paid Holidays
- Referral program
- Professional development assistance
- Opportunities for advancement
- Employee discount
Job Type:
Full-time
Application Question(s):
- Are you able to type 50 wpm?
- Do you have 2 years of customer service experience?
Work Location:
In person