Customer Service Representative (CSR)

Job description: Multi-Family Property Management Company, located in Hunt Valley, MD, is currently seeking a full-time Customer Service Representative. The Customer Service Representative will address all incoming calls and e-mails from our residents regarding questions, concerns, maintenance requests, rent, etc. Responsibilities for Customer Service Representative: - Always conduct yourself in a professional manner by being courteous to residents, vendors and co-workers, and treating them with respect. - Maintain confidentiality by not disclosing any information on a resident or a residents account with anyone including the police or law enforcement. Only discuss information with a leaseholder. - Know and follow all the policies and procedures provided in the Customer Service Guide. - Review account information to answer questions regarding the Rental Agreement requirements and renewals. - Review account ledgers for information regarding rental payments, fees, collection dates, and eviction dates. - Complete proper follow-up on all calls, enter memos on accounts, forward information to the proper department or supervisor, and issue work order tickets for service requests. - Perform all other duties as assigned. Skills/Qualifications: - Must have High School Diploma or equivalent Must be available to work four-10 hour days 8:30am-7:00pm Must be able to type a minimum of 50 wpm Must have a minimum of 2 years of customer service or call center experience - Must be responsible, reliable, organized, punctual, compassionate, and can maintain confidentiality - Must have a clear speaking voice, good communication and listening skills - Must have basic computer skills including Word, Excel, and Outlook - Yardi Software experience a plus About Us: Hendersen-Webb, Inc. is a leader in the multi-family property management business, a founding member of Maryland Multi-Housing Association (MMHA), a member of the National Apartment Association (NAA) and the National Multi-Housing Council (NMHC). We are the hometown property management company of over 40 properties in several locations for more than 75 years in the metropolitan Baltimore area. Visit us at*www.henwebb.com* E.O.E Compensation/Benefits: - Competitive Salary plus incentives - Medical, Dental and Vision Insurance - Life and Disability Insurance - 401k with employer matching - Vacation, Sick and Personal Time Off - Company Paid Holidays - Referral program - Professional development assistance - Opportunities for advancement - Employee discount Job Type: Full-time Application Question(s): - Are you able to type 50 wpm? - Do you have 2 years of customer service experience? Work Location: In person