Required Education/Experience
- Master's Degree and a minimum of two years relevant experience or
- Bachelor's Degree and a minimum of three years relevant experience or
- Associate's Degree and a minimum of five years relevant experience or
- High School Diploma/GED and a minimum of seven years relevant experience
Preferred Education/Experience
- Master's Degree in Computer Science, Information Technology, Engineering, Data Analytics, Business, or applicable degree and three years related work experience in people leadership, project or program management, customer-facing operations, public-facing stakeholder engagement, software or data product delivery, clean energy, utility operations, or a related digital product environment.
Relevant Work Experience
- Experience leading teams, assigning work, coaching employees, coordinating matrixed resources, managing priorities, resolving escalations, and driving accountability across people, projects, vendors, and operational responsibilities, required.
- Experience managing customer-facing or public-facing services, including direct customer engagement, customer service operations, issue escalation, stakeholder communications, and relationships with governmental, regulatory, municipal, or political entities, required.
- Experience managing projects, programs, administrative processes, budgets, forecasts, vendor coordination, resource plans, governance routines, executive reporting, and delivery tradeoffs, required.
- Experience understanding software delivery and data concepts, including requirements gathering, process design, testing, release readiness, Agile/Scrum delivery, data validation, system integrations, dashboards, and production support, required.
- Strong communication, presentation, writing, facilitation, judgment, problem solving, and stakeholder management skills, with the ability to organize ambiguous issues and drive practical resolution, required.
- Experience managing product or operational metrics, data quality indicators, service levels, customer support trends, executive status reporting, and performance improvement actions, required.
- Experience with clean energy, energy efficiency, benchmarking, Local Law 84, Local Law 97, CLCPA, customer energy data, utility operations, or regulated business processes, required.
- Experience with Salesforce, Power BI, Azure DevOps, Energy Star Portfolio Manager, C3, AMI, CC&B, SQL, data governance, or other customer, utility, software, or data platforms, required.
- Experience producing public-facing, regulatory, executive, or governmental communications, including briefing materials, customer notices, stakeholder presentations, and formal documentation, required
Licenses and Certifications
- Driver's License Required
- Other: Data Management, Governance, Professional (CDMP) Preferred
- Other: Agile, SAFe Agile
Additional Physical Demands
- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
- Strong oral and written communication skills.
- Demonstrated analytical, organizational, and problem-solving skills.
- Ability to manage multiple assignments, prioritize work, and meet deadlines.
- Ability to build effective working relationships with internal and external stakeholders.
- Proficiency with Microsoft Office tools, including Word, Excel, Outlook, and PowerPoint.
- Experience with software delivery, testing, release readiness, and production support processes.
- Ability to interpret data quality issues, system defects, dashboards, reports, and customer usage data.
EEO Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
Technical Difficulty Statement:
For technical issues, please contact us at careerconnect@coned.com
