We are seeking a highly motivated, self-starting Training & Development Manager to lead the onboarding, training, and continuous development of our team. This role is responsible for building a strong training culture, developing future trainers, and ensuring consistency and excellence across both Front of House (FOH) and Back of House (BOH) operations.
Key Responsibilities:
Onboarding & Training
- Lead all new hire onboarding from day one through full certification
- Deliver structured training programs for FOH and BOH team members
- Ensure all employees meet brand and operational standards Ongoing Development
- Identify performance gaps and implement retraining programs
- Conduct regular skill refreshers and development sessions
- Track team progress and maintain training documentation Trainer Development
- Recruit, develop, and manage a team of in-house trainers
- Create a scalable training system that trainers can execute consistently
- Mentor trainers to become strong leaders and culture carriers Operational Support
- Work closely with FOH and BOH leadership to align training with daily operations
- Maintain up-to-date knowledge of systems, processes, and menu execution
- Step into operations as needed to support peak business times ⸻ What We’re Looking For
- Someone passionate about developing people
- A culture builder who leads with positivity and accountability
- A systems thinker who can create repeatable, scalable training processes
- Strong self-starter with the ability to work independently
- Proven leadership and team development skills
- Excellent communication and coaching ability
- High attention to detail and organizational skills
- Ability to lead by example in a fast-paced environment
- Previous restaurant / training / teaching experience is required Training for This Role
- Initial training period of 30–45 days
- Hands-on training led by both FOH and BOH Managers
- Full immersion in daily operations, systems, and leadership expectations Why Join Us
- Opportunity to build and lead a high-impact training program
- Clear path for leadership growth and development
- Work in a values-driven, team-oriented environment This position is full time with open availability required (including mornings, evenings, weekends, and holidays)
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.