Front-of-House Team Leader (Full-Time) Chick-fil-A Gateway – Lane County, OR “Be part of Lane County’s Most Caring Company - where great food is only the beginning.” Why this role matters At the front counter, drive-thru window, and mobile hand-off chute, every “my pleasure,” every eye-level smile, and every second we shave off wait time shapes how Lane County feels about Chick-fil-A. Front-of-House Team Leaders turn busy rushes into memorable moments - coaching Team Members to anticipate needs, recover missteps on the spot, and uphold spotless, welcoming spaces. By safeguarding speed, hospitality, and accuracy, you become the guardian of our brand’s promise: remarkable service wrapped in genuine care. What you’ll get to do Lead
- Orchestrate the entire guest-facing arena - front counter, drive-thru, and mobile/dine-in hand-off
- Set positions, breaks, and daily cleanliness rhythms so every Guest is greeted by a ready, smiling Team Member and a spotless lobby.
- Own safety and atmosphere: temperature checks, slip-hazard sweeps, and a lobby vibe that feels like “home.”
Coach
- Model Second-Mile language & body language; train, evaluate, and celebrate Team Members through the SERVE framework (See the Future, Engage & Develop Others, Reinvent Continuously, Value Results & Relationships, Embody a Leader’s Heart).
- Run one-minute huddles each peak to spotlight hospitality wins, short-cycle feedback, and real-time guest-recovery plays.
- Document infractions & kudos with the aim of turning every miscue into a comeback story.
Optimize
- Speed of Service: Service that feels quick, but never rushed, ≤ 5 min start-to-finish
- Hospitality & Cleanliness: maintain customer survey scores ≥ 2 points above the regional average.
- Labor & Productivity: deploy “right-seat, right-time” staffing to hit sales-per-labor-hour while flexing for rushes.
- Guest Recovery Loop: track code-red incidents and close the loop by EOD - every shift, every time.
Who you are
- A servant-hearted leader with 3 + months as a certified Trainer (or equivalent leadership in QSR, catering, commissary, or military foodservice).
- Calm under fire, decisive with data, and hungry for wisdom.
- Able to lift 40 lbs, hustle on your feet, and work a flexible schedule (no Sundays).
What’s in it for you
- $20/hr starting (reviewed in 90 days).
- Medical, dental, and 401(k) match.
- Up to $25K in annual scholarships and leadership travel to the CFA Support Center.
- Sundays off, predictable scheduling, free shift meals, and a people-first culture.
- A clear runway to Shift Lead → Supervisor → Director - plus coaching from an Operator who invests in business-builders.
How to apply
- Email a résumé (PDF)
- Complete the questionnaire
- Join us for an interview with our People and BOH Leaders
“Food is essential to life; therefore, make it good.” - S. Truett Cathy Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.