Job#: 3058067 Job Description: Technical Analyst-JR WORK LOCATION: COLUMBUS, OH (THIS IS A FULLY ONSITE ROLE) WORK HOURS: 2ND SHIFT; 3:00PM-11:00PM EST, FRIDAY - TUESDAY (WEDNESDAY AND THURSDAY ARE OFF DAYS) Role Overview This organization is seeking a proactive Technical Analyst to join the operations center team. The selected candidate will participate in a worldwide group responsible for continuous technical monitoring and incident response, serving as the primary point of contact for the infrastructure and applications. Working within a collaborative shift environment, the analyst will monitor alerts generated by security information systems, conduct initial investigations, and facilitate incident resolution. This position requires a passion for technology, strong vigilance to safeguard virtual assets, and a commitment to reducing detection and recovery times. Key Responsibilities - Proactively identify technical incidents, make rapid decisions on prioritization, and take action to mitigate operational impact. - Monitor alerts continuously using multiple industry-standard tools simultaneously. - Provide clear and concise executive-level communication and updates on system status, issues, and risks. - Support incident and change management processes in alignment with standard frameworks. - Assist with creating team documentation and identify opportunities for monitoring process improvements. - Facilitate incident calls and coordinate with technical stakeholders across the network to ensure production system availability. - Maintain organized and accurate documentation of all troubleshooting actions taken in the systems of record. - Conduct shift handovers to ensure seamless transition of critical operational updates. Required Qualifications Education: High school diploma or GED. Experience: One or more years of experience working in an operations center, service desk, or similar technical monitoring environment. Technical Skills: Practical experience working with ticketing systems such as ServiceNow, logging tools like Splunk, and standard monitoring suites including SolarWinds or Dynatrace. Proficiency with Microsoft Office products is required. Preferred Qualifications - Bachelor's degree in information systems, computer science, or a related technical field of study. - ITIL v4 Foundations certification. - CCNA or similar networking certification. - Experience with cloud platforms and developing custom monitoring dashboards. - Familiarity with scripting languages such as Python or PowerShell. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here{rel="noopener noreferrer" target="_blank"} for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply.
