Adecco is currently assisting a local Customer in their search for Customer Service Representative positions in Shelton, CT. This is a great opportunity to further your existing skills as a Customer Service Representative , while working with a great company. The best part is you would be joining a winning culture with Adecco while on assignment with our customer and have access to all our Adecco Perks!
Perks:
- Shift: 8:00 am - 4:30 pm
- Weekly paycheck
- Pay: $22.00 - $26.00
- Access to Adecco’s Aspire Academy with thousands of free upskilling courses
Responsibilities:
- Answer phone calls and reply to email inquiries from customers and field sales offices. Be available through call center phone system to take calls from sales reps and customers throughout the day.
- Process orders into SAP. Communicate with customers as required for additional information or clarification. Work with production on scheduling per customer required ship dates.
- Work closely with sales rep anytime there is a shortage or mis-shipment to get correct product shipped out and incorrect product returned for credit.
- Responsible for processing, resolution and expediting of orders.
- Answer inbound phone calls to offer quote, lead time, status of order, etc.
- Handle general product price and stock inquiries from customers and sales rep.
- Communicate with manufacturing and brand management to identify and solve customer requests and problems. Communicate special order processing requirements such as special shipping instructions, rush orders, etc
Requirements:
- 2+ years prior experience working in a manufacturing customer service role or call center role.
- Strong interpersonal and communication and telephone skills. Sound verbal and writing skills.
- Efficient user of Microsoft Word, Excel, and Outlook.
- Understanding the order cycle/scheduling/shipping/invoicing processes in SAP. Experience using Salesforce is a plus.
- High School Diploma or equivalent required
This role is being recruited for by one of our Centralized Delivery Team and not your local Branch. To be considered, please follow the steps included upon your application. For instant consideration for this Customer Service Representative position with Adecco in Shelton, CT, apply today!
Pay Details: $22.00 to $26.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.