Job Requirements Job Title: Technical Writer T2 - Knowledge Management & Communications Specialist Location: REMOTE Duration: 12+ months
Overview
- This is a fully remote position.
- We are looking for a Knowledge Management & Communications Specialist to join our team and help create, maintain, and promote content across multiple channels.
- The role combines knowledge management, content creation, visual communication, and social media activities.
- Responsibilities include creating well-structured knowledge articles as well as engaging communication materials, presentations, infographics, and social media content that support knowledge sharing and showcase team achievements and successes.
- The role requires close collaboration with subject matter experts, service owners, support teams, and business stakeholders to ensure content is accurate, relevant, and aligned with quality standards.
Responsibilities
- Support internal and external communication activities, including social media channels such as LinkedIn.
- Develop visually engaging content, including presentations, infographics, success stories, newsletters, and promotional materials. Create, edit, and maintain knowledge articles, process documentation, FAQs, and user guides,
- Transform complex technical information into clear, engaging, and user-friendly content for different audiences
Requirements
- Excellent writing, editing, and proofreading skills.
- Ability to translate technical information into business-friendly language.
- Strong visual communication skills, including experience with Canva, PowerPoint, Adobe creative cloud, or similar tools.
- Knowledge of visual storytelling, infographic design, and content creation for digital channels.
- Practical social media experience, ideally LinkedIn.
- Strong technical writing capabilities, including process documentation and knowledge article creation.
