Position Summary
Seeking a Desktop Support Technician to provide hands-on technical support for corporate and remote employees. This role focuses on desktop hardware, laptops, mobile devices, peripherals, application support, ticket resolution, and workstation deployments. The ideal candidate is customer-focused, technically strong, and comfortable working in a fast-paced support environment.
Key Responsibilities
- Provide technical support for laptops, desktops, mobile devices, peripherals, and applications.
- Monitor and respond to help desk tickets while meeting SLA requirements.
- Perform PC imaging, builds, deployments, and equipment refreshes.
- Handle installs, moves, adds, and changes (IMAC) for end users.
- Support conference room and office technology needs.
- Assist with hardware setup, equipment moves, cable management, and workstation configurations.
- Participate in desktop-related projects under the guidance of senior team members.
- Troubleshoot hardware, software, and mobile device issues.
Required Qualifications
- 2+ years of IT support or desktop support experience.
- Experience supporting:
- Windows desktops and laptops
- Mobile devices
- End-user applications
- Hardware and peripherals
- Strong customer service and communication skills.
- Basic understanding of IT security principles.
- Basic understanding of ITIL / ITSM processes.
- Associate degree or equivalent experience.
Technical Skills
- Desktop and endpoint support
- PC builds and deployments
- Hardware troubleshooting
- Mobile device support
- Ticketing systems and incident management
- Mobile Device Management (MDM)
Preferred Qualifications
- A+ Certification
- Microsoft Certifications
- ITIL Foundations
- Apple Certified Support Professional
- Experience with:
- Jamf
- MobileIron
- Apple devices and macOS support
Physical Requirements
- Ability to lift up to 50 lbs.
- Comfortable crawling, kneeling, climbing ladders, pulling cable, and performing hands-on equipment installations.
By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.