Customer Service Specialist Location: Glendale, CA Industry: Legal Services Pay: Up to $25/hr Employment Type: Temp-to-Hire Schedule: Monday–Friday, 9:00 AM–5:30 PM Work Arrangement: 100% On-Site
Position Overview We are seeking an outgoing and personable Customer Service Specialist to serve as an initial point of contact for prospective clients. This is a high-volume, phone-based customer service position focused on contacting leads, asking questions, gathering information, completing initial screenings, and providing a positive first impression. The role involves significant outbound calling and follow-up, so candidates should genuinely enjoy being on the phone and communicating with new people throughout the day.
Legal experience is not required.
Key Responsibilities
- Make high-volume outbound calls and respond to inbound inquiries
- Handle approximately 50–100 calls per day
- Follow established scripts and questionnaires to gather detailed information
- Ask appropriate questions and accurately document responses
- Conduct initial screenings of prospective clients
- Follow up through calls, voicemails, and text messages
- Make multiple follow-up attempts when necessary to reach prospective clients
- Provide friendly, professional, and compassionate customer service
- Accurately document interactions and client information in the CRM
- Assist with locating or reconnecting with clients when needed
- Coordinate with the intake and retainer teams to move qualified prospects forward
- Maintain accuracy and professionalism in a fast-paced environment
Qualifications
- 3+ years of customer service, call center, intake, or similar experience preferred
- Strong experience handling a high volume of phone calls
- Comfortable making outbound calls throughout the day
- Excellent verbal communication and active-listening skills
- Friendly, energetic, and professional phone presence
- Strong attention to detail when collecting and entering information
- Excellent follow-up and organizational skills
- Comfortable following established scripts and processes
- Ability to remain professional during difficult or sensitive conversations
- No degree required
- Bilingual English/Spanish is a plus
Preferred Experience
- Call center or high-volume customer service
- Customer intake or enrollment
- Outbound customer outreach
- Legal intake
- Salesforce or Litify
- CRM-based customer tracking
- Phone and text-based customer service
By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.