Role Description The Deli Person in Charge (PIC) is a department leader responsible for overseeing the daily operations and performance of the Deli Department. This role includes directing department team members, managing food production and ordering, maintaining product quality and availability, and monitoring sales, labor, shrink, sanitation, food safety, and customer service. The PIC is responsible for department execution and works closely with the Store Manager to maintain Company standards and achieve operational goals.
Required Skills/Abilities:
- Lead, direct, train, coach, and schedule Deli team members to meet production, customer-service, sanitation, and department operating expectations.
- Plan daily production, merchandising, product selection, and order quantities to support sales, product availability, freshness, and shrink control.
- Direct and perform preparation, cooking, packaging, weighing, labeling, stocking, rotation, markdown, and culling of Deli products according to Company procedures and applicable requirements.
- Ensure proper temperatures, sanitation, cleaning, product rotation, expiration-date controls, and safe operation of ovens, slicers, dishwashers, scales, and other Deli equipment.
- Monitor sales, labor, staffing, inventory, shrink, product quality, and department execution and take or recommend corrective action when performance is outside expectations.
- Maintain clean, organized, and safe food-preparation, service, storage, cooler, equipment, and customer areas.
- Provide prompt and courteous customer service, including special orders and customer requests, and resolve department-level concerns.
- Provide documented performance feedback and participate in evaluations and recommendations concerning training, recognition, corrective action, promotion, or other personnel actions within delegated authority.
- Communicate department performance, staffing needs, inventory concerns, food-safety issues, equipment problems, and operational priorities to the Store Manager.
- At locations equipped with forklifts, maintain required forklift certification and be prepared to operate a forklift as operational needs require, in accordance with Company procedures and applicable safety requirements.
- Maintain required propane certification and perform propane filling and related customer service in accordance with Company safety procedures.
- Demonstrate department leadership, accountability, and consistent follow-through.
- Organize work, establish priorities, and direct multiple tasks in a fast-paced retail environment.
- Train, coach, and provide clear performance feedback to department team members.
- Use sound judgment and problem-solving skills to address customer, inventory, staffing, merchandising, and operational issues.
- Communicate effectively with team members, Store Management, customers, vendors, and other departments.
- Maintain attention to product quality, inventory accuracy, merchandising, shrink, labor, safety, and customer service.
- Work independently while collaborating effectively with Store Management and other department leaders.
- Maintain composure and professionalism during high-volume or time-sensitive situations.
- Assist with other store functions as assigned, consistent with position responsibilities and qualifications.
Experience/Education:
- Previous food-preparation experience is required.
- A High School Diploma or GED is preferred.
- Previous Deli, food-service, grocery, or related retail experience is preferred.
- Previous supervisory, ordering, production-planning, or fresh-food leadership experience is preferred.
- Demonstrated ability to direct, train, coach, and organize the work of department team members.
- Ability to use Company retail, ordering, inventory, communication, and other systems applicable to the department.
- Forklift certification is required at locations equipped with forklifts.
- Ability to obtain and maintain a required food worker/food-handler credential when required for assigned duties or location.
- Ability to obtain and maintain required propane certification.
Company Description Three Bears Alaska is a family-owned chain of Alaskan grocery stores with so much more. We are committed to providing customers with quality goods and services at the lowest possible price. We strive to meet the needs of our customers by offering a diverse range of products and exceptional customer service. With multiple locations throughout Alaska, Three Bears Alaska, Inc. is dedicated to serving the local community and creating a positive shopping experience.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Colonial Life Elective Benefits
- 401(k)
- Paid time off
- Holiday Pay
- Automatic raise of $1.00/hr every 1,040 hours worked Auto raises will be provided based on straight-time hours worked until top of pay scale is reached.
Pay Range:
Starting at $19.00/hr (DOE)
- Full-time/Part-time
- Early mornings, evenings, nights, weekends, holidays, and additional hours may be required based on department and store needs.
Office Location and Travel:
- LOCATION: In person
- Reliably commute or planning to relocate before starting work (Required)
Working Environment Work is performed primarily in a retail Deli environment, including food-preparation, cooler/freezer, dishwashing, storage, and sales-floor areas with concrete and/or tile flooring. Working conditions include regular exposure to food products and equipment, with occasional exposure to oven and display-case heat, wet or humid dishwashing conditions, refrigerated and freezer temperatures, and cleaning and sanitizing chemicals. Physical requirements include standing and walking for extended periods throughout the work shift. Employees must be able to frequently bend, squat, and reach at or below shoulder level, with occasional climbing and reaching above shoulder level. Frequent pushing, pulling, grasping, and repetitive hand motions are required while handling products, stocking, merchandising, and operating department equipment. Frequently lifting and carrying products weighing up to 50 pounds and occasionally lifting and carrying products weighing up to 75 pounds may be required. Employees must be able to read product labels, pricing, signs, order information, and electronic records; safely navigate customer, stockroom, cooler/freezer, and receiving areas; and hear and communicate with customers and team members while recognizing equipment alarms, warnings, and forklift beepers. Employees must also be able to safely mount, dismount, and operate a forklift and other Company-authorized material-handling equipment when required by the work assignment. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Equal Employment Opportunity & Reasonable Accommodation Three Bears Alaska, Inc. is an Equal Opportunity Employer. Qualified applicants and employees will receive consideration without regard to protected status under applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.