Assistant C-Store Manager

Role Description The Assistant Store Manager serves as the Store Manager’s second-in-command and supports the overall leadership and daily operations of the store. This role coordinates execution across departments, provides direction and coaching to Department PICs and team members, monitors store standards, and helps resolve operational challenges. When the Store Manager is absent or authority is delegated, the Assistant Store Manager serves as the senior Manager on Duty and assumes storewide operational responsibility.

• Training Location: 1150 E Steam Commons Ave, Wasilla, AK 99654 (Minimum of 2 Week Training Period Required)
• Placement Location: 17320 Northgate Drive, Eagle River, Alaska 99577

Required Skills/Abilities

• Support the Store Manager in carrying out storewide priorities, operating plans, customer service expectations, labor objectives, safety requirements, and Company standards.
• Coordinate daily operations across departments and follow up with Department PICs on staffing, merchandising, replenishment, sanitation, customer service, safety, and other priorities.
• Serve as the senior Manager on Duty when assigned or when the Store Manager is absent, addressing operational, employee, customer, safety, and security concerns within delegated authority.
• Observe department and employee performance, provide real-time coaching and direction, and communicate important performance observations to the Store Manager and responsible PIC.
• Conduct regular store walks, identify operational gaps or safety hazards, coordinate corrective action, and verify completion.
• Support staffing, onboarding, training, scheduling, performance management, and employee development in partnership with the Store Manager and Human Resources.
• Monitor front-end operations, cash-handling practices, receiving and backroom activity, inventory controls, merchandising, product availability, shrink controls, and facility conditions.
• Coordinate employee coverage across departments during call-outs, changes in business volume, emergencies, and other operational disruptions.
• Respond to customer concerns and resolve escalated service issues within delegated authority.
• Support safety, security, loss prevention, sanitation, and compliance requirements, taking immediate action when management intervention is needed.
• Ensure assigned employees complete required training and certifications and follow applicable Company procedures.
• Maintain working knowledge of store systems, equipment, and operating processes to support and evaluate store execution.
• Maintain required propane certification and perform propane filling and related customer service in accordance with Company safety procedures.
• Maintain forklift certification and be prepared to operate a forklift at locations where forklifts are used, as operational needs require.
• Provide hands-on support to departments when needed while maintaining appropriate accountability with department leadership.
• Participate in inventories, store resets, projects, meetings, training, and other Company initiatives as assigned.
• Perform other duties and responsibilities as necessary or assigned.

Experience/Education

• Demonstrated retail supervisory or management experience involving employee direction and operational responsibility.
• Ability to coordinate multiple departments, priorities, and employees in a fast-paced retail environment.
• Ability to use computers, email, spreadsheets, point-of-sale systems, retail systems, and other Company technology.
• High school diploma or GED required.
• Five (5) years of retail experience or an equivalent combination of relevant education and experience.
• Grocery, general merchandise, convenience-store, or high-volume retail leadership experience preferred.
• Experience with scheduling, inventory, merchandising, cash controls, safety, and employee development preferred.
• Must maintain required propane certification.
• Must obtain and maintain forklift certification at locations equipped with forklifts.
• Must obtain and maintain alcohol training or certification when required for the assigned location or responsibilities.
• Must obtain and maintain a food worker or food-handler credential when required for assigned duties or location.

Core Competencies

• Demonstrates storewide operational leadership and effective execution through department leaders and team members.
• Provides clear direction, coaching, and timely follow-up.
• Exercises sound judgment when acting as Manager on Duty or responding to operational issues.
• Communicates effectively and resolves customer and employee concerns professionally.
• Organizes and prioritizes multiple storewide demands in a fast-paced environment.
• Adapts to changing staffing, customer, and operational needs.
• Maintains confidentiality and handles employee and business information appropriately.
• Demonstrates consistent safety and compliance leadership.

Company Description Three Bears Alaska is a family-owned chain of Alaskan grocery stores with so much more. We are committed to providing customers with quality goods and services at the lowest possible price. We strive to meet the needs of our customers by offering a diverse range of products and exceptional customer service. With multiple locations throughout Alaska, Three Bears Alaska, Inc. is dedicated to serving the local community and creating a positive shopping experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Colonial Life Elective Benefits
• 401(k)
• Paid time off
• Holiday Pay
• Automatic raise of $1.00/hr every 1,040 hours worked

Auto raises will be provided based on straight-time hours worked until the top of the pay scale is reached. Pay Range:Starting at $19/hr (DOE)

• Full-time
• Early mornings, evenings, nights, weekends, holidays, and additional hours may be required based on department needs.
• Flexibility is required to respond to changing business demands and urgent operational needs.

Office Location and Travel

• Training Location: 1150 E Steam Commons Ave, Wasilla, AK 99654
• Placement Location: 17320 Northgate Drive, Eagle River, Alaska 99577
• Reliably commute or planning to relocate before starting work (Required)

Working Environment Work is performed primarily in a retail store environment with concrete and/or tile flooring and regular interaction with customers, employees, vendors, equipment, and moving merchandise. The role may also require working in receiving areas, stockrooms, coolers, freezers, exterior areas, and other store environments as operational needs require. Employees may be exposed to cold temperatures, outdoor weather, cleaning chemicals, noise, moving equipment, and other conditions typical of grocery and general-merchandise retail operations.

Physical requirements include:

• Frequently standing and walking throughout the store while observing operations, communicating with team members, and responding to operational needs.
• Occasionally sitting for administrative work, meetings, scheduling, reporting, and computer-based tasks.
• Occasionally bending, stooping, squatting, kneeling, climbing approved steps or ladders, and reaching at, below, and above shoulder level.
• Frequently using hands for grasping, handling documents and merchandise, operating computers and handheld devices, and performing repetitive hand motions.
• Occasionally lifting and carrying merchandise, supplies, or equipment weighing up to 50 pounds. Team assistance or appropriate material-handling equipment should be used for heavier or awkward items.
• Visually inspecting store conditions, reading labels, signage, reports, and electronic information, and safely navigating customer, backroom, and receiving areas.
• Hearing and communicating with customers, employees, vendors, and leadership in person, by telephone, and through store communication systems.
• Safely mounting, dismounting, and operating a forklift or other Company-authorized material-handling equipment when required by the work assignment.

Equal Employment Opportunity & Reasonable Accommodation Three Bears Alaska, Inc. is an Equal Opportunity Employer. Qualified applicants and employees will receive consideration without regard to protected status under applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.