Front End Lead

Role Description The Front End Lead is a working shift leader who supports the Front End PIC with daily Front End operations, customer service, and team-member development. This role includes coordinating register coverage, customer flow, breaks, and daily tasks while providing hands-on training, coaching, and work direction to Cashiers and other assigned Front End team members. The Front End Lead assists with transaction questions, customer concerns, cash-handling procedures, and routine operational issues while ensuring Company standards are maintained.

Required Skills/Abilities:

• Coordinate register coverage, customer flow, breaks, lunches, and assigned Front End side tasks during the shift.
• Assist Cashiers with transaction questions, price verifications, approved overrides, check procedures, change needs, lock-up merchandise, returns, exchanges, and other routine Front End issues within delegated authority.
• Provide hands-on training, encouragement, coaching, and work direction to Cashiers and other assigned Front End team members while communicating performance observations to the Front End PIC.
• Monitor Front End activity and paperwork for adherence to cash-handling, customer-service, safety, security, and operating procedures and promptly escalate discrepancies.
• Provide prompt and courteous customer service and assist with customer questions, merchandise, payment, return, exchange, or service concerns within delegated authority.
• Perform cashiering, bagging, cart, customer-service desk, and other Front End duties as necessary to maintain service levels.
• Monitor Front End supplies and equipment and communicate replenishment, maintenance, or repair needs to the Front End PIC.
• Coordinate with other departments for assistance when needed and communicate significant customer, staffing, cash-control, or operating issues to the Front End PIC or Store Management.
• Demonstrate the ability to coordinate workflow and maintain a customer-service focus during high-volume periods.
• Provide clear work direction and hands-on training while working within delegated authority.
• Demonstrate accuracy and sound judgment when handling cash and assisting with transactions.
• Communicate effectively with customers, team members, department leadership, and Store Management.
• Recognize problems, resolve routine issues, and escalate matters requiring PIC or management authority.
• Maintain composure and professionalism during customer complaints and time-sensitive situations.
• Assist with other store functions as assigned, consistent with position responsibilities and qualifications.

Experience/Education:

• Demonstrated customer-service and cash-handling capability.
• Ability to coordinate workflow, train team members, and use Company point-of-sale and Front End systems.
• A High School Diploma or GED is preferred.
• Previous cashier, customer-service desk, or Front End experience is preferred.
• Previous lead, training, or supervisory experience is preferred.
• Basic math and computer skills are preferred.

Company Description Three Bears Alaska is a family-owned chain of Alaskan grocery stores with so much more. We are committed to providing customers with quality goods and services at the lowest possible price. We strive to meet the needs of our customers by offering a diverse range of products and exceptional customer service. With multiple locations throughout Alaska, Three Bears Alaska, Inc. is dedicated to serving the local community and creating a positive shopping experience.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Colonial Life Elective Benefits
• 401(k)
• Paid time off
• Holiday Pay
• Automatic raise of $1.00/hr every 1,040 hours worked Auto raises will be provided based on straight-time hours worked until top of pay scale is reached.

Pay Range:

Starting at $18.00/hr (DOE)

• Full-time/Part-time
• Early mornings, evenings, nights, weekends, holidays, and additional hours may be required based on Front End and store needs.

Office Location and Travel:

• LOCATION: In person
• Reliably commute or planning to relocate before starting work (Required)

Working Environment Work is performed primarily in the Front End, register, and customer-service areas with continuous customer interaction and concrete and/or tile flooring. Working conditions may include occasional exposure to outdoor weather while assisting with Front End operations, along with other conditions typical of a retail environment. Physical requirements include standing and walking for extended periods throughout the work shift. Employees must be able to frequently bend and reach at or below shoulder level, with occasional squatting and reaching above shoulder level. Continuous or frequent repetitive hand and finger motions are required when operating registers, handling cash, merchandise, and Front End equipment. Employees must be able to continuously lift and carry items weighing up to 10 pounds, occasionally lift and carry items weighing up to 50 pounds below waist or at waist/chest level, and occasionally lift and carry items weighing up to 20 pounds above shoulder level. Employees must be able to read labels, receipts, checks, register displays, and electronic records; visually monitor Front End activity and customer flow; and hear and communicate with customers and team members while recognizing alarms, buzzers, beepers, and verbal safety warnings. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Equal Employment Opportunity & Reasonable Accommodation Three Bears Alaska, Inc. is an Equal Opportunity Employer. Qualified applicants and employees will receive consideration without regard to protected status under applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.