The Management Trust Position Title: Facilities Manager (Non-Exempt) (Housekeeping) Location: Skyline Mountain Resort, Fairview, UT Reporting To: General Manager Status: Non-Exempt, Full-Time Salary: DOE
COMPANY PROFILE:
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
EMPLOYEE OWNER POSITION PURPOSE:
The Facilities Manager is responsible for ensuring the general upkeep of association including the administrative office, and other common areas of the community. Key areas of focus include maintaining a clean and orderly environment, ensuring appropriate supplies are stocked, and performing non-routine support as needed. This position plays a key role in the daily experience and wellbeing of homeowners, guests, and fellow employees.
JOB DUTIES AND RESPONSIBILITIES:
- Manage the housekeeping team by creating, adjusting, and overseeing employee schedules to ensure full coverage for daily operations, reservations, and peak occupancy periods.
- Provide ongoing training to seasonal and new employees, teaching proper cleaning routines, safety procedures, and quality standards.
- Foster a positive, supportive, and productive work environment that encourages teamwork, accountability, and professional growth.
- Report employee concerns, staffing needs, and operational challenges to the General Manager promptly.
- Clean clubhouse bathrooms thoroughly, ensuring all fixtures, surfaces, and floors meet sanitation and presentation standards.
- Stock all bathrooms with necessary supplies, including paper products, soap, and cleaning materials.
- Clean cabins between guest stays, ensuring all rooms, linens, surfaces, and amenities are fully refreshed and guest‑
- Deep clean cabins on a scheduled basis, including scrubbing showers, washing walls, cleaning appliances, and addressing long‑term buildup.
- Clean pool bathrooms and golf course bathrooms regularly to maintain a sanitary and welcoming environment for guests.
- Perform deep cleaning of the office, including dusting, sanitizing high‑touch areas, vacuuming, and maintaining overall cleanliness.
- Take inventory of all housekeeping supplies, linens, chemicals, and equipment to ensure adequate stock levels.
- Prepare and submit detailed order lists to the Office Manager for purchasing, ensuring cost‑effective and timely replenishment.
- Monitor supply usage and identify opportunities to reduce waste or improve efficiency.
- Plan housekeeping tasks around reservation schedules to ensure timely turnovers and minimal disruption to guests.
- Communicate regularly with the Office Manager regarding staffing, supply needs, maintenance concerns, and operational updates.
- Report hazards, safety concerns, or facility issues to the office immediately to ensure prompt resolution.
- Address and resolve customer complaints related to cleanliness, housekeeping service, or cabin conditions with professionalism and urgency.
- Ensure all guest areas are maintained to a high standard, contributing to a positive overall resort experience.
- Inspect completed work to ensure cleaning standards are consistently met across all facilities and cabins.
- Enforce safety protocols for chemical handling, equipment use, and sanitation procedures.
- Maintain organized housekeeping storage areas and ensure all equipment is in safe working condition.
QUALIFICATIONS:
- High School Diploma (or equivalent); Associate’s Degree preferred
- Proficiency in facilities/property management (or related) – with generally between 2-3 years of experience
- Solid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plus
- Conflict resolution skills
- Ability to meet deadlines and address time-sensitive issues
- Superior multi-tasking skills
- Excellent written and verbal communication
- Ability to provide high-level customer service with astute attention to detail and organization
- Must be a team player
- Ability to manage workflow amid shifting priorities
- Willing to learn Company process and procedures, and learn/use proprietary software
- Professional and respectful demeanor with all internal and external customers at all times
SPECIAL POSITION REQUIREMENTS:
ESSENTIAL FUNCTIONS:
- Use standard office equipment, including: computer, phone, copier/scanner, etc.
- Be stationary or in motion for periods of time
- Relocate up to (50) pounds
- Able to perform outdoor work in all types of weather, and on various terrain
SUPERVISES OTHERS? IF SO, LIST:
SCHEDULE & TRAVEL:
- Monday-Friday from approx. 9:00 am-5:00 pm (including occasional Weekends)
- This position may require occasional long hours to meet business needs, including being available for emergency needs
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.
TMT reserves the right to modify this job description at any time based on business need.