Position Summary We are seeking an experienced Desktop Support Technician to provide advanced end-user support for desktop and laptop systems, peripherals, and connectivity-related technologies. This role requires a strong technical foundation in Windows support, hardware troubleshooting, network connectivity, and customer service. The ideal candidate will be comfortable working independently, resolving complex technical issues, documenting solutions, and delivering exceptional support to end users.
Key Responsibilities
- Provide Tier II desktop support for desktops, laptops, mobile computing devices, and peripherals.
- Diagnose and resolve complex hardware, software, operating system, and application issues with minimal supervision.
- Install, configure, upgrade, and replace desktop and laptop hardware and software.
- Troubleshoot network, Wi-Fi, VPN, cellular, GPS, and connectivity-related issues.
- Support Windows 11 environments and ensure endpoint systems remain operational and secure.
- Manage user account issues and endpoint support activities within Active Directory environments.
- Troubleshoot network printing, shared resources, and access-related issues.
- Document incidents, troubleshooting steps, and technical procedures within the organization's ticketing system.
- Deliver high-quality customer service while supporting multiple priorities and requests simultaneously.
- Collaborate with infrastructure, security, and application teams to resolve escalated issues.
Required Qualifications
- 4+ years of experience providing hands-on desktop support and end-user technical support.
- Proven ability to independently troubleshoot and resolve:
- Desktop and laptop hardware issues
- Windows operating system issues
- Software and application problems
- Peripheral device failures
- Network, Wi-Fi, cellular, and connectivity issues
- Strong understanding of:
- IP Addressing
- DHCP
- DNS
- Active Directory
- Computer account management
- Security groups
- Network shares
- Network printing
- Experience troubleshooting and supporting Windows 11.
- Strong documentation, communication, and customer service skills.
- Ability to manage multiple support requests in a fast-paced environment.
Education & Certifications
Candidates must possess at least one of the following:
- CompTIA A+ Certification
- Technical support certifications such as Dell DCSE, HDI Desktop Advanced Support Technician, Microsoft MTA, or equivalent
- Bachelor's degree in Information Technology or a related field with a focus on client-side support
Preferred Qualifications
- Experience supporting multi-factor authentication solutions such as Imprivata or similar platforms.
- Experience supporting VPN technologies, including Absolute Secure, NetMotion, or GlobalProtect.
- Knowledge of Microsoft Office 2021 and newer versions.
- Experience supporting endpoint security platforms such as Cortex antivirus.
- Familiarity with BitLocker drive encryption.
- Experience supporting ruggedized devices, including Dell and Panasonic laptops.
- Understanding of GPS functionality and cellular-enabled laptop technologies.
- Exposure to Ivanti products including ITSM, ITAM, EPM, or Neurons.
- Previous IT support experience within military, public safety, or law enforcement environments.
Top Skills
- Desktop Support
- Windows 11 Troubleshooting
- Hardware & Software Support
- Active Directory
- Network Connectivity Troubleshooting
- DHCP / DNS / TCP/IP
- VPN Support
- Customer Service
- Ticket Documentation
- Endpoint Management
- Multi-Factor Authentication
- Ivanti
- BitLocker
- Microsoft Office Support
- End User Computing (EUC) Support
Job Type & LocationThis is a Contract to Hire position based out of West Palm Beach, FL. Pay and BenefitsThe pay range for this position is $25.00 - $34.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of West Palm Beach, FL. Application DeadlineThis position is anticipated to close on Nov 7, 2026. Workplace TypeThis is a fully onsite position in West Palm Beach,FL.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.