The Dollar Mountain Manager oversees the daily operations and overall guest and employee experience at Dollar Mountain. This year-round position provides leadership and coordination across on- and off-mountain departments to ensure safe, efficient, and successful operations. Responsibilities include overseeing winter mountain operations, coordinating seasonal opening and closing plans, supporting events and guest services, and managing summer facility maintenance and projects. The Dollar Mountain Manager works closely with department managers, supervisors, and resort leadership to establish operational priorities, maintain service and safety standards, and support the long-term success of Dollar Mountain. This position reports to the Director of Mountain Operations and actively participates in the Mountain Operations leadership team.
Duties & Responsibilities
- Provide leadership and operational oversight for Dollar Mountain's daily operations, ensuring alignment with resort standards, policies, and expectations for service, safety, and employee experience.
- Work with department managers and supervisors to ensure appropriate staffing, training, scheduling, and operational readiness.
- Establish and maintain consistent expectations for service, safety, and operational performance across departments.
- Coordinate seasonal opening and closing plans, including pre-season snowmaking and grooming ramp-up, opening schedules, and end-of-season operational ramp-down.
- Oversee daily operations and facilitate regular meetings with on- and off-mountain supervisors to coordinate priorities, address operational needs, and prepare for the guest and employee experience.
- Manage scheduling and budgets for direct-report departments, monitor operational needs, and identify opportunities for efficiency and improvement.
- Partner with the Terrain Park Manager and Ski & Ride School Manager to ensure teaching and development terrain is built, maintained, and operated according to established plans and expectations.
- Coordinate and support the successful execution of Dollar Mountain events, including New Year's Eve celebrations, night skiing, Pond Skim, Big Air competitions, and other special events.
- Monitor the overall guest experience, identify opportunities for improvement, and coordinate follow-up with department supervisors.
- Serve as the primary representative for Dollar Mountain, coordinating with resort departments such as Transportation, Snow Removal, Janitorial, and Facilities Maintenance to address operational needs.
- Represent Sun Valley Resort and Dollar Mountain in communications and partnerships with outside agencies and organizations, including local emergency services, USASA, DEQ, and neighboring properties.
- Develop and maintain productive working relationships with community partners, including SVSEF and Higher Ground, to support shared goals and opportunities.
- Oversee summer maintenance, repairs, and facility projects, including budgeting, vendor and supplier coordination, equipment and machinery needs, vegetation management, and planning larger projects.
- Partner with Sun Valley Catering to coordinate summer facility use and ensure maintenance activities are scheduled around special events, weddings, and other business needs.
- Collaborate with Mountain Operations leadership and other resort departments to support broader operational goals and initiatives.
- Perform other duties as assigned.
Qualifications
- Previous leadership or management experience overseeing teams, multiple departments, or cross-functional operations.
- Demonstrated ability to lead, develop, and support managers and supervisors while coordinating teams toward shared operational goals.
- Leadership experience in at least one primary mountain operations department, such as Lift Operations, Ski Patrol, Snowmaking, Grooming, Lift Maintenance, or Ski & Ride School, is strongly preferred.
- Experience managing ski resort operations in Food & Beverage, Base Operations, Retail, or Ticket Sales may also be considered.
- Strong understanding of operational planning, staffing, budgeting, scheduling, and resource management.
- Excellent communication, collaboration, and problem-solving skills, with the ability to build effective relationships across departments and with external partners.
- Strong attention to detail and a demonstrated commitment to service, safety, and the overall guest and employee experience.
- Ability to manage competing priorities, make sound decisions, and adapt to changing operational needs.
- Self-motivated and able to work independently while contributing to a collaborative leadership team.
- Flexible availability, including weekends, holidays, and occasional evenings or nights to support special events and operational needs.
- Skiing or snowboarding ability is preferred.
- Ability to work outdoors in all winter weather conditions, including snow, wind, cold temperatures, and varying terrain.
- Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching.
- Ability to safely lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.