Ticket Checking Supervisor

The Ticket Checking Supervisor leads a team of Ticket Checkers, troubleshoots RFID system issues, and serves as the primary point of contact for access-related guest concerns. This position is seasonal, full-time.

Duties & Responsibilities:

• Handle complex guest interactions involving invalid, lost, damaged, or disputed tickets/passes; resolve issues professionally and in accordance with resort guidelines.
• Supervise, schedule, train, and coach Ticket Checkers stationed at RFID gates, base areas, and lift access points.
• Ensure proper operation, calibration, and daily readiness of RFID gates, handheld scanners, and related access control hardware and software.
• Monitor gate throughput, scan success rates, and system alerts; escalate technical issues to IT or RFID vendor support as needed.
• Enforce resort access policies, including valid ticket/pass requirements, blackout dates, transfer rules, and anti-fraud measures.
• Conduct regular quality checks of scanning accuracy and team performance; provide real-time coaching and formal feedback.
• Coordinate with Lift Operations, Guest Services, Ticket Sales, and Security to maintain smooth guest flow and address capacity or policy questions.
• Maintain accurate logs of incidents, system downtime, policy violations, and staffing adjustments.
• Support peak-period operations (weekends, holidays, powder days) by adjusting staffing, opening/closing gates, and managing queues.
• Promote a positive, safety-conscious, and inclusive environment for both guests and team members.
• Assist in Season Prep Tasks.
• Additional duties as assigned.

Qualifications:

• Customer service experience, strong customer service skills with the ability to remain calm and professional in high-volume or tense situations.
• Comfortable learning and operating RFID access systems, scanners, and basic computer interfaces.
• Basic knowledge of RTP.
• Must be able to communicate effectively in the English language.
• Ability to work outdoors in variable mountain weather conditions (cold, snow, wind) for extended periods.
• Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching.
• Can safely lift and/or move up to 35 pounds frequently around the workplace.
• Flexible availability, including weekends, holidays, early mornings, and peak ski season dates.
• Valid U.S. Driver's License