Spa Supervisor

The Spa Supervisor delivers exceptional guest service while overseeing daily front-of-house spa and retail operations. This role serves as a key point of contact for guests and team members, supporting booking, check-in, retail performance, and overall guest flow. The Spa Supervisor leads by example, supports team development, ensures operational standards are met, and contributes to a polished, welcoming, and luxury-level spa experience.

Duties & Responsibilities:

• Serve as a primary point of contact for guests, including booking spa and salon services, check-in/check-out, and resolving guest needs or concerns with professionalism and discretion
• Anticipate guest needs and proactively identify opportunities to enhance satisfaction and loyalty
• Promote, sell, and provide detailed information on spa services, retail products, memberships, and seasonal promotions
• Maintain a clean, stocked, organized, and visually appealing front desk, retail, and guest service areas
• Assist with opening and closing procedures in accordance with established standard operating procedures
• Train, support, and coach Spa & Pool Front Desk team members to ensure consistent service and operational excellence
• Serve as a resource and escalation point for team questions, guest issues, and daily operational challenges
• Lead by example, modeling professionalism, teamwork, and a service-first mindset
• Support inventory management, including receiving, tagging, pricing, display placement, and monthly inventory counts
• Manage special product orders and follow up with guests and members as needed
• Regularly update retail displays to reflect seasons, holidays, brand standards, and promotional priorities
• Utilize spa booking, POS, and retail systems accurately and efficiently
• Maintain and support adherence to spa policies, safety standards, and cleanliness protocols across guest-facing areas and report concerns promptly
• Participate in vendor trainings, safety meetings, and ongoing professional development opportunities
• Adapt to changing operational needs and perform other duties as assigned

Qualifications:

• Strong customer service, communication, and interpersonal skills
• Friendly, professional, and team-oriented demeanor with a leadership mindset
• Detail-oriented with the ability to multitask and remain efficient in a fast-paced, guest-focused environment
• Basic computer and phone skills; ability to learn spa booking and retail systems
• Previous experience in a spa, retail, hospitality, or similar guest-facing role preferred
• Prior supervisory or lead experience preferred
• Flexible availability, including mornings, evenings, weekends, and holidays
• Ability to stand and walk for extended periods and perform tasks involving reaching, handling, and lifting
• Ability to safely lift and/or move up to 25 pounds
• Ability to read, write, and speak English fluently