Job Description and Duties With general direction provided by the Information Technology Supervisor II, the BMC Helix/IT Service Management systems Aministrator performs as the software expert for the Information Technology Service Management (ITSM) systems, which provide SCO with an automated means to document, track and report on information technology (IT) Service Desk, Incident/Change Management, Service Management, procurement, asset management, software licensing/management, and employee self-service. They will serve as primary technical expert responsible for the day-to-day administration, configuration, and continuous improvement of the BMC Helix SaaS platform which operates in a multi-tiered, complex client/server environment using personal computers, a SQL Server database, an Exchange electronic mail server, development, test and production environments/servers, several proprietary software products and web portal.
Duties performed:
(Candidates must perform the following functions with or without reasonable accommodations.)
- Serve as co-administrator to maintain and operatate the service desk, asset management, and suite of software tools, to record and track historical and current data records specific to SCO’s IT Service Desk Operations asset management lifecycle.
- Define and grant user access security permissions.
- Design and maintain service catalog using business process, data workflows, screens, fields, and views.
- Configure and/or maintain data integrations between BMC Helix and third-party systems as applicable to streamline workflows and automate tasks.
- Collaborate with process owners to ensure appropriate business rules are implemented for data input.
- Create and maintain the software configuration diagrams and version control documents.
- Respond to and resolve all operational use, technical, and production software problems.
- Plan, test, and implement new software releases, and patches to fix specific use functions.
- Create and maintain all technical documentation and end user procedures.
- Create and produce the most complex Ad Hoc data reports, using Crystal Reports or Helix Dashboards software, for management use in budget and IT replacement projections.
- Provide and monitor software and data security access, rights, and authorization codes for all environments – development, test, and production.
- Utilize BMC knowledge base and training courses to achieve technical competency and understanding of software features, versions, and new releases.
- Use administrator rights and access to direct and control data flow between varying ITSM modules that require inter-application communication.
- Analyze data to determine logical flow to and from the other software, through the database, development, test, and production environments, and hardware interfaces.
- Recreate, identify root cause, test, and resolve all technical and production software.
- Administer development, test, and production server hardware in which all software products are utilized.
- Provide backup server operations and maintenance support, including startup and shutdown of hardware and software systems, security and network patches.
- Troubleshoot and resolve system outages and resume online production operation, and interface connectivity to the Exchange server and the SQL database server.
- Collaborate with SQL server database administrators on technical issues specific to data storage, capacity, software releases, security, and integrity. You will find additional information about the job in the Duty Statement. Working Conditions This position is located at The Emerald Tower on Capitol Mall, steps from Tower Bridge and is walking distance to the State Capitol. The building offers affordable monthly parking, employee gym access, an amenities center, and a beautiful mid-tower garden terrace. It is conveniently situated only blocks from Old Sacramento, numerous restaurants, a seasonal farmer’s market, and the Crocker Art Museum. Overlooking the Golden 1 Arena and Downtown Commons, the office is accessible from Sacramento Regional Transit’s light rail and bus systems, with convenient access to I-5, I-80, US 50 & US 99. This position is eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the State Controller's Office policies. In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction. Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY SPECIALIST I Additional Documents
- Job Application Package Checklist
- Duty Statement Department Information The Office of the State Controller (SCO) is the destination employer within the State of California. As California’s chief fiscal officer, the Controller’s Office ensures accountability and transparency of California’s financial practices while promoting fairness and opportunity for all. Here, you’ll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state’s future. The Information Services Division (ISD) of the California State Controller’s Office is the technology hub that drives innovation and efficiency across the agency. ISD is responsible for developing, maintaining, and enhancing critical IT systems that support the State’s payroll, accounting, and financial reporting functions. If you're passionate about software development, cybersecurity, data management, or IT project management, ISD offers a dynamic environment for tech professionals looking to make a meaningful impact. Take the next step in your career with an organization that values innovation, integrity, and the well-being of its employees. Apply today and build a California where everyone thrives! Visit our website to learn more about the State Controller’s Office. How did you hear about us? Take our survey!
Special Requirements Take the required examination here: Information Technology Specialist I Examination Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Previous experience with system administration of an ITSM tool.
- Knowledge of quality control principles and practices related to the deployment and configuration of system components.
- Knowledge of SQL Query or other scripting language to assist with troubleshooting system issues.
- Ability to develop detailed program specifications, analyze data and situations, reason logically and creatively.
- Ability to identify problems, draw valid conclusions, and develop effective solutions.
- Abillity to apply creative thinking in the design and development of methods of processing information with information technology systems.
- Ability to establish and maintain cooperative relationships with those contacted in the course of the work
- Ability to work under pressure, communicate effectively.
- Ability to prepare effective reports and coordinate the activities of technical personnel.
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.