Total Talent Solutions
Now hiring for a Customer Service Analyst
Location: Pasadena, TX
Pay Rate: $25.00 – $27.00 per hour
Schdule: Monday – Friday | 7 AM – 4 PM | 1st Shift
Employment Type: 3 month assignment
This Job’s for the Talker, the Helper, the Keyboard Ninja
Looking for Customer Service Analyst jobs in Pasadena where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.
If your skills and experience are a good match for this role please apply today. This opportunity is being offered by Total Talent Solutions to qualified candidates.
Education Requirements
- High school diploma or equivalent required.
- Associate’s degree in Business, Logistics, Operations, or a related field preferred.
Experience Requirements
- Experience in service coordination, scheduling, dispatch, logistics, customer service, or operations support.
- Experience tracking purchase orders, work orders, and service-related activities.
- Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong proficiency with Microsoft Office and business systems.
Preferred Qualifications
- Experience supporting field service, maintenance, installation, or technical service teams.
- Strong problem-solving and customer service skills.
- Ability to communicate effectively with technicians, customers, vendors, and internal teams.
- Experience coordinating travel arrangements and service-related logistics.
- Detail-oriented with exceptional organizational and follow-up skills.
Physical Capabilities
- Ability to work in an office environment using a computer and standard office equipment.
- Ability to remain seated for extended periods while managing schedules and service activities.
- Occasionally move office materials and equipment as needed.
Job Duties
- Schedule and coordinate field service technicians based on customer needs, technician skill sets, and project requirements.
- Arrange travel, tools, equipment, spare parts, and logistics for service activities.
- Support repair, installation, and maintenance projects to help minimize customer downtime.
- Resolve customer and technician concerns in a professional and timely manner.
- Obtain vendor quotes, create purchase orders, and initiate work orders for required parts and services.
- Monitor purchase orders and work orders to ensure on-time completion and customer satisfaction.
- Coordinate with customers, field personnel, vendors, and operations teams to ensure successful service execution.
- Manage multiple projects simultaneously while maintaining accuracy and meeting deadlines.
Benefits
- Competitive Weekly Pay
- Comprehensive Benefits including medical, dental, and vision coverage.
- Life Insurance and Disability Insurance for added peace of mind.
- Optional 401(k) Plan to help you prepare for the future.
- Supportive Team Environment focused on professional growth and customer success.
“Everything was magnificent. Everyone had great communication. I appreciate you guys.” Associate
Customer service jobs in Pasadena don’t get better than this. Apply Today.
What You Will Do
As a Customer Service Analyst you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.
The Customer Service Analyst plays a key role in building customer confidence through responsive communication and dependable support. This position requires professionalism, patience, and the ability to manage customer interactions with courtesy and efficiency.
Successful Customer Service Analyst candidates maintain accurate information, communicate effectively, and work collaboratively to resolve customer concerns. Strong organizational skills help support consistent service quality.
This profession is ideal for individuals who enjoy serving others while contributing to business success.