Archived listing. The details below describe a past opening.
Now hiring for a Collections Customer Service Representative
Location: Geneseo, NY
Pay Rate: $21.48 – $22.68 per hour
Shift: 8:00 AM to 5:00 PM
From “Hello” to “Happy Customer”. Be the Difference!
Looking for Collections Customer Service Representative jobs in Geneseo where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.
If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.
Job Duties
- Handle inbound and outbound customer calls regarding account inquiries and payment arrangements
- Answer customer questions and provide timely, professional support
- Discuss payment options and negotiate repayment solutions
- Respond to customer emails with accurate and helpful information
- Troubleshoot account issues and resolve customer concerns efficiently
- Document all customer interactions accurately in the system
- Follow call scripts, company policies, and compliance requirements
- Maintain a positive, professional experience during every customer interaction
- Meet productivity, quality, and performance goals
Requirements
- High school diploma or GED required
- Strong customer service, communication, and negotiation skills
- Ability to handle inbound and outbound calls professionally
- Comfortable multitasking across multiple computer systems
- Strong typing, data entry, and organizational skills
- Basic knowledge of standard office software and procedures
- Ability to problem-solve and resolve customer concerns effectively
- Goal-oriented with a willingness to learn and meet performance targets
- Reliable attendance and ability to work onsite in Geneseo, NY
Benefits
- Competitive Weekly Pay
- Comprehensive Benefits including medical, dental, and vision coverage.
- Life and Disability Insurance for added peace of mind.
- Optional 401(k) Plan to help you prepare for the future.
- Supportive Team Environment focused on professional growth and customer success.
“The Staffmark team had consistent communication and a friendly demeanor.” Staffmark Associate
*Ready to talk your way into a steady paycheck? Apply now
#IND3 #IJA
What You Will Do
As a Collections Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.
A Collections Customer Service Representative supports customers by providing knowledgeable assistance and helping resolve questions through professional communication and attentive service. This role requires strong listening skills, organization, and attention to detail.
The Collections Customer Service Representative works closely with coworkers and customers to ensure requests are handled accurately and efficiently while maintaining positive business relationships. Dependability and professionalism contribute to long-term success.
This career rewards individuals who enjoy helping others while supporting excellent customer experiences.