Summary LOCATION: This position is located in Central Processing, International Operations, Wabash, MD 6100 Wabash Avenue, Baltimore MD 21215.
TOUR OF DUTY: Flextime | Full-time.
TYPE OF POSITION: This is a permanent position.Duties The position description number for this position is PD28C360. A summary of the major duties are listed below. You may also view the full position description on the Agency intranet at the following link: PD Search
The incumbent serves as a program analyst and, individually or as a team member, conducts a wide variety of operational reviews and studies looking at the effectiveness and efficiency of operational processes within Central Processing, International Operations. The work requires coordination, research, analysis, and the preparation of reports of a technical and administrative nature.
Qualifications
Resumes exceeding two pages in length will not be considered. Visit the 'Required Documents' section below for more information.
Applicants must have 52 weeks of specialized experience at the GS-09 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience includes processing of totalization and foreign claims, analyzing foreign evidence and information from various sources and making recommendations to meet the organizational goals, expediting the processing of critical foreign cases, foreign post entitlement actions and sensitive correspondence, reviewing and analyzing Division-wide input assuring that general and specific concerns are identified and addressed as they relate to foreign claims, monitoring the Division workloads and administrative support activities and making recommendations to eliminate imbalances and resolve problems.
Qualification requirements must be met by the closing date of this announcement.
Applicants for promotion must have 52 weeks at GS-09.
Time in grade requirement must be met by the closing date of this announcement.Education PROOF OF EDUCATION: If you are qualifying on the basis of education or satisfying an educational requirement, submit a copy of your transcripts that includes your name, the name of the educational institution, course title(s), number of credits, grade, and date of completion. Unofficial transcripts or screenshots of electronic/web transcripts with the required information will be accepted at the time of application. You must submit your transcripts according to the application submission details of this announcement. Documents will not be accepted via email or regular mail. If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position.
Foreign Education: If your transcripts show education completed in foreign colleges or universities, you must also provide documentation that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in a conventional/accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
For GS-11: Ph.D. or equivalent doctoral degree, or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent degree, or LL.M. in a field that is directly related to the position.
Combining Education and Experience: Experience and education as described above may be combined to meet the minimum qualification requirements. Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined. Only graduate education beyond the second year is creditable towards meeting the total qualification requirement.
Note: One year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information cannot be obtained from your school, we will consider 18 semester/27 quarter hours to be equal to one year of full-time study.How you will be evaluated The following knowledge, skills, and abilities are necessary to perform the duties of the position:
- Knowledge of the laws, regulations, objectives, policies, and procedures governing the application and administration of SSA programs.
- Ability to research, gather, assemble and analyze facts, draw conclusions, devise solutions and make recommendations for improvement.
- Ability to communicate in writing.
- Ability to communicate orally.
- Ability to plan, organize and prioritize work and tasks.
Applicants will be assessed using the rating criteria listed in the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13088438 How to apply Please follow all instructions carefully. Errors or omissions may affect your eligibility. When answering the questionnaire, remember that your experience is subject to verification by the selecting official. You may be asked to provide specific examples or documentation of experience to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Notice Concerning Materially False, Fictitious, or Fraudulent Statements
Anything you claim in the occupational questionnaire or in your SSA-45 may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.
To apply for this position, you must provide a complete Application Package which includes:
- SSA-45 or Resume
- The Occupational Questionnaire: Click on the Apply Online button to create an account or log into your existing USAJOBS account and follow the prompts to complete the occupational questionnaire.
- Additional Required Documents, if applicable (See Required Documents section).
The complete Application Package must be submitted before 11:59 p.m. (EST) on 11/05/2026. Failure to upload any required documents will disqualify your application from consideration.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Lisa Schutts at Lisa.Schutts@ssa.gov or 215-597-0966.
Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories
APPLYING FROM A PERSONAL COMPUTER OUTSIDE OF WORK
SSA employees may access Internal Vacancies On-Line (IVOL) postings and apply for vacancies from locations outside of SSA (e.g., from home, public computer, etc.). Please use the following link:https://www.ssa.gov/careers/ivol. Be sure to forward the link and other application materials (such as the SSA-45) to an email source accessible from outside of SSA (e.g. your personal computer, etc.).
Due to our security procedures, our office will not accept any applications submitted via email, standard mail, or facsimile sent directly to the Servicing Personnel Office. Applicants are required to file through the online application process. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account. Other information Position to be filled under the provisions of the SSA/AFGE Merit Promotion Plan. Additional selections may be made within 6 months of the date of the initial selection.
NONCOMPETITIVE CONSIDERATION DUE TO SPECIAL HIRING AUTHORITY
Applications for noncompetitive consideration will be accepted from SSA employees in the area of consideration who are currently serving under the following types of appointments: Schedule A, Reg. 213.3102 (U) appointments for individuals with disabilities; Veterans Recruitment Appointments; and time limited appointments for veterans with a compensable service-connected disability of 30% or more. Applicants serving under these provisions do not need to submit copies of your disability or Veteran's documentation. However, you must submit a current SF-50 that provides information on the appointment authority under which you were hired. Otherwise, you will not receive non-competitive consideration.
NOTE: Excepted service employees serving under Schedule A appointments for Attorney positions or Pathways Programs appointments (Recent Graduates, and Interns) are not eligible for consideration.
LOCALITY PAY: Salary will be set in accordance with locality pay provisions. Candidates currently receiving a higher locality pay than the office applied for are advised that should they be selected, they will lose entitlement to the higher locality pay. Salaries & Wages
OTHER NOTES:
This is not a career ladder position, GS-11 is the full performance level. This position is eligible for telework. Telework is determined by agency policy.
Relocation expenses will not be paid.
This is a bargaining unit position, covered by AFGE.
This is a non-critical sensitive position. The selected employee will be required to complete a Standard Form 86, Questionnaire for Sensitive Positions, in order to have the appropriate investigation conducted, unless the employee has been previously certified eligible to occupy a position at this level.
Selectee must report to Baltimore, MD.