Summary LOCATION: This position is located in Central Processing, Earnings Operations, 6100 Wabash Ave., Baltimore, MD 21215.
TOUR OF DUTY: Full-time; flextime may be available.
TYPE OF POSITION: Permanent.Duties Coordinates earnings certification procedures, resolves earnings discrepancies, follows supplementary written and oral instructions and operations bulletins, provides technical assistance, and reviews completed work. | Applies the Program Operations Manual System, Modernized Systems Operations Manual, Government Printing Office Style Manual, and other applicable procedures and policies to perform assigned duties. | Applies the philosophy, principles, and objectives of Titles II and XVI of the Social Security Act when processing and evaluating work. | Uses operating-procedure formats, systems specifications, statutory timeframes, and basic data-processing principles to support annual wage reporting activities. | Uses SSA systems, documents, and established correction techniques to research and correct reported or posted earnings. | Reviews and investigates diverse earnings reports and uses electronic sources to ensure accurate input to the Master Earnings File (MEF). | Researches earnings-related microfilm reference files to investigate employer and employee reports and records, obtain addresses, identify Employer Identification Numbers (EINs), and resolve related issues. | Ensures compliance with confidentiality, disclosure, and records-adjustment requirements. | Communicates clearly and professionally, orally and in writing, with internal and external customers; gathers and exchanges information; and maintains effective working relationships with team members. | Operates computer terminals, calculators, fax machines, microfilm readers, and other office equipment required to perform assigned work. | Gathers, assembles, and analyzes facts; reaches technically sound conclusions; and develops solutions to assist employers and employees in correcting wage-reporting issues. | Identifies systems-related issues, procedural inconsistencies, and workload-processing problems and takes appropriate corrective action. | Monitors and controls workloads to support timely and accurate completion of assigned work.
Qualifications
Resumes exceeding two pages in length will not be considered. Visit the 'Required Documents' section below for more information.
Applicants must have 52 weeks of specialized experience at the GS-07 level or equivalent, which is in or related to the work of the position to be filled and has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position. Such experience must include:
- Conducting quality assurance reviews of processed work to ensure compliance with established procedures and standards.
- Assisting coworkers by providing support, sharing information, and helping with day-to-day work activities.
- Assisting with monitoring and balancing workloads and supporting improvements to work processes and efficiency.
- Analyzing complex cases, reconciling earnings data, and utilizing multiple data sources to resolve discrepancies and ensure accurate recordkeeping. Examples of such databases include the Generic Image Retrieval System (GIR), the Image Retrieval Online System (IRON), Earnings Case Management System (ECMS), and/or the Management Information Control for Earnings System (MICES).
Qualification requirements must be met by the closing date of this announcement.
Applicants for promotion must have 52 weeks at GS-07.
Time in grade requirement must be met by the closing date of this announcement. How you will be evaluated The following knowledge, skills, and abilities are necessary to perform the duties of the position:
- Skill in conducting quality assurance reviews of processed work to ensure compliance with established procedures and standards.
- Skill in training and mentoring staff, including the development and delivery of instructional materials to address training needs and improve performance.
- Ability to monitor, manage, and balance workloads, and implement process improvements to enhance operational efficiency.
- Ability to analyze complex cases, reconcile earnings data, and utilize multiple data sources to resolve discrepancies and ensure accurate recordkeeping.
- Skill in effective verbal and written communication to collaborate with others, resolve problems, and provide clear guidance on policies and procedures.
Applicants will be assessed using the rating criteria listed in the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13082194 How to apply Please follow all instructions carefully. Errors or omissions may affect your eligibility. When answering the questionnaire, remember that your experience is subject to verification by the selecting official. You may be asked to provide specific examples or documentation of experience to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Notice Concerning Materially False, Fictitious, or Fraudulent StatementsAnything you claim in the occupational questionnaire or in your SSA-45 may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.
To apply for this position, you must provide a complete Application Package which includes:
- Resume or SSA-45.
- The Occupational Questionnaire: Click on the Apply Online button to create an account or log into your existing USAJOBS account and follow the prompts to complete the occupational questionnaire.
- Additional Required Documents, if applicable (See Required Documents section).
The complete Application Package must be submitted before 11:59 p.m. (ET) on 11/02/2026. Failure to upload any required documents will disqualify your application from consideration.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Jesus Pedroza at jesus.pedroza@ssa.gov.
Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories
APPLYING FROM A PERSONAL COMPUTER OUTSIDE OF WORK
SSA employees may access Internal Vacancies On-Line (IVOL) postings and apply for vacancies from locations outside of SSA (e.g., from home, public computer, etc.). Please use the following link: http://ssai.usajobs.gov. Be sure to forward the link and other application materials (such as the SSA-45) to an email source accessible from outside of SSA (e.g. your personal computer, etc.).
Due to our security procedures, our office will not accept any applications submitted via email, standard mail, or facsimile sent directly to the Servicing Personnel Office. Applicants are required to file through the online application process. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account. Other information
NONCOMPETITIVE CONSIDERATION DUE TO SPECIAL HIRING AUTHORITY
Applications for noncompetitive consideration will be accepted from SSA employees in the area of consideration who are currently serving under the following types of appointments: Schedule A, Reg. 213.3102 (U) appointments for individuals with disabilities; and time limited appointments for veterans with a compensable service-connected disability of 30% or more. Applicants serving under these provisions do not need to submit copies of your disability or Veteran's documentation. However, you must submit a current SF-50 that provides information on the appointment authority under which you were hired. Otherwise, you will not receive non-competitive consideration.
NOTE: Excepted service employees serving under Schedule A appointments for Attorney positions or Pathways Programs appointments (Recent Graduates, and Interns) are not eligible for consideration.
Position to be filled under the provisions of the SSA/AFGE Merit Promotion Plan. Additional selections may be made within 6 months of the date of the initial selection.
LOCALITY PAY: Salary will be set in accordance with locality pay provisions. Candidates currently receiving a higher locality pay than the office applied for are advised that should they be selected, they will lose entitlement to the higher locality pay. Refer to Salaries & Wages for locality pay tables.
OTHER NOTES:
This is not a career ladder position; GS-8 is the full performance level.
This is a bargaining unit position, represented by AFGE.
This position is eligible for telework as determined by agency policy.
Relocation expenses will not be paid.
Selectees must report to the office in Baltimore, Maryland.
This is a moderate risk public trust position. The selected employee will be required to complete a Standard Form 85P, Questionnaire for Public Trust Positions, in order to have the appropriate investigation conducted, unless the employee has been previously certified eligible to occupy a position at this level.