Summary LOCATION: This position is located in Central Processing, Portfolio 2, Western Processing Center in Richmond, CA.
TOUR OF DUTY: Flextime; Full-time.
TYPE OF POSITION: This is a permanent position.Duties The position description number for this position is 329700. A summary of the major duties are listed below. You may also view the full position description on the Agency intranet at the following link: PD Search
The incumbent provides staff assistance to the Portfolio Supervisor, Chief, or Director on technical and administrative matters and performs a variety of assignments related to various operational and managerial activities in the processing center. Analyzes and evaluates a variety of operational and administrative policies and procedures to insure an efficient processing operation. Identifies processing trouble-spots by reviewing various reports, onsite observations, and discussions with modular personnel and formulates solutions based on knowledge of processing and management techniques. Develops and implements modifications to existing internal processing and management techniques. Presents recommendations, either orally or in writing, to operations and management analysts or to Central Office specialists proposing changes to existing processing center or national practices and procedures. Participates in formulating certain processing center or national studies and oversees their completion within the division. Recommends adjustments in schedules, priorities, and the assignment of personnel to maintain balanced workflow and currency of operations. Assists management, technical assistants, and specialists in the implementation of procedures. Prepares informational materials as requested for meetings, training, etc. Develops statistical information concerning operational or administrative matters. Prepares, evaluates or consolidates various special or recurring reports, work plans, replies to memoranda, etc. Represents superior in meetings, workshops, and conferences as assigned.
Qualifications
Resumes exceeding two pages in length will not be considered. Visit the 'Required Documents' section below for more information.
Applicants must have 52 weeks of specialized experience at the GS-09 level, or equivalent, which is in or related to the work of the position to be filled and has equipped them with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience should include the ability to analyze and research issues; experience which has equipped the applicant with the ability to plan and organize operational approaches to monitor workloads, conduct studies and provide training; and experience in the investigation or authorization of claims under a program for SSA benefits, health insurance, pension plan, income maintenance or related programs. The candidates must show they possess the particular knowledge, skills and abilities to perform successfully the duties of the position which is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization.
Qualification requirements must be met by the closing date of this announcement.
Applicants for promotion must have 52 weeks at GS-9.
Time in grade requirement must be met by the closing date of this announcement. Education GS-11: Ph.D. or equivalent doctoral degree, or successful completion of three full years of progressively higher level graduate education leading to a Ph.D. or equivalent degree, or LL.M.
Combining Education and Experience:GS-11: Experience and graduate level education beyond the second year may be combined to meet the minimum qualification requirement.
Note: One year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information is not provided, we will consider 18 semester/27 quarter hours to be equal to one year of full-time graduate study.
If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position. Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.How you will be evaluated
Applicants will be rated based on the following knowledge, skills, and abilities:
- Knowledge of SSA Operational Policies.
- Ability to analyze data and make recommendations.
- Ability to communicate orally.
- Ability to communicate in writing.
- Ability to Influence and negotiate.
Applicants will be assessed using the rating criteria listed in the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13078103 How to apply Please follow all instructions carefully. Errors or omissions may affect your eligibility. When answering the questionnaire, remember that your experience is subject to verification by the selecting official. You may be asked to provide specific examples or documentation of experience to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Notice Concerning Materially False, Fictitious, or Fraudulent Statements
Anything you claim in the occupational questionnaire or in your SSA-45 may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.
To apply for this position, you must provide a complete Application Package which includes:
- SSA-45 or Resume
- The Occupational Questionnaire: Click on the Apply Online button to create an account or log into your existing USAJOBS account and follow the prompts to complete the occupational questionnaire.
- Additional Required Documents, if applicable (See Required Documents section).
The complete Application Package must be submitted before 11:59 p.m. (EST) on 11/13/2026. Failure to upload any required documents will disqualify your application from consideration.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Selina Hernandez at selina.hernandez@ssa.gov or 410-965-7646.
Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories
APPLYING FROM A PERSONAL COMPUTER OUTSIDE OF WORK
SSA employees may access Internal Vacancies On-Line (IVOL) postings and apply for vacancies from locations outside of SSA (e.g., from home, public computer, etc.). Please use the following link: http://ssai.usajobs.gov. Be sure to forward the link and other application materials (such as the SSA-45) to an email source accessible from outside of SSA (e.g. your personal computer, etc.).
Due to our security procedures, our office will not accept any applications submitted via email, standard mail, or facsimile sent directly to the Servicing Personnel Office. Applicants are required to file through the online application process. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account. Other information Position to be filled under the provisions of the SSA/AFGE Merit Promotion Plan. Additional selections may be made within 6 months of the date of the initial selection.
NONCOMPETITIVE CONSIDERATION DUE TO SPECIAL HIRING AUTHORITY
Applications for noncompetitive consideration will be accepted from SSA employees in the area of consideration who are currently serving under the following types of appointments: Schedule A, Reg. 213.3102 (U) appointments for individuals with disabilities; Veterans Recruitment Appointments; and time limited appointments for veterans with a compensable service-connected disability of 30% or more. Applicants serving under these provisions do not need to submit copies of your disability or Veteran's documentation. However, you must submit a current SF-50 that provides information on the appointment authority under which you were hired. Otherwise, you will not receive non-competitive consideration.
NOTE: Excepted service employees serving under Schedule A appointments for Attorney positions or Pathways Programs appointments (Recent Graduates, and Interns) are not eligible for consideration.
LOCALITY PAY: Salary will be set in accordance with locality pay provisions. Candidates currently receiving a higher locality pay than the office applied for are advised that should they be selected, they will lose entitlement to the higher locality pay.
OTHER NOTES:
This is not a career ladder position, GS-11 is the full performance level. This position is eligible for telework. Telework is determined by agency policy.
Relocation expenses will not be paid.
This is a bargaining unit position, covered by AFGE.
There is no virtual or remote option for this position. The selected candidate will be required to report to Richmond, CA.
This is a moderate risk public trust position. The selected employee will be required to complete a Standard Form 85P, Questionnaire for Public Trust Positions, in order to have the appropriate investigation conducted, unless the employee has been previously certified eligible to occupy a position at this level.