Customer Success Manager
Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time
Customer Success Manager
Our client is a high-growth SaaS company helping mid-market and enterprise customers drive measurable outcomes through their platform. As they continue to scale, they are hiring a Customer Success Manager to own post-sale relationships and ensure customers realize long-term value.
This role sits at the center of retention, expansion, and customer advocacy. You will act as a trusted advisor to your accounts, partnering closely with Sales, Product, and Support to deliver a best-in-class customer experience.
What you’ll do
• Own a portfolio of customers from onboarding through renewal
• Lead onboarding, adoption, and ongoing success planning to ensure customers achieve their desired outcomes
• Build strong executive and day-to-day relationships across customer organizations
• Drive product adoption, usage, and value realization
• Identify and execute expansion opportunities in partnership with Sales
• Proactively manage renewals and mitigate churn risk
• Act as the voice of the customer internally, feeding insights back to Product and Leadership
• Track and report on customer health, engagement, and success metrics
What we’re looking for
• 3–6+ years of experience in Customer Success, Account Management, or a similar post-sale role in SaaS
• Experience managing mid-market or enterprise accounts
• Strong ability to communicate value to both technical and non-technical stakeholders
• Proven track record of renewals, retention, and expansion
• Highly organized, proactive, and comfortable managing multiple accounts at once
• Experience working cross-functionally with Sales, Product, and Support teams
Why this role
• High-impact position with real ownership over customer outcomes
• Opportunity to work with a collaborative, product-driven team
• Clear path for growth as the company scales