We are looking for a dependable Test Center Administrator to support daily exam operations at a contract testing site in Wilmington, North Carolina. This Long-term Contract position averages approximately 30 hours per week and is ideal for someone who can balance customer service with strict attention to testing security and procedural accuracy. The person in this role will help create a secure, detail-oriented, and orderly environment so that each candidate can complete exams with confidence and fairness.
Responsibilities:
- Welcome test takers, confirm their identity, and guide them through the check-in process in a courteous and detail-oriented manner.
- Carry out required security screening steps, including the use of handheld screening tools when needed.
- Observe candidates throughout the testing session and respond promptly to questions, concerns, or irregular situations.
- Protect exam materials, equipment, and the testing environment by following established security procedures at all times.
- Document incidents clearly and escalate matters that fall outside standard guidelines to the appropriate contacts.
- Support a fair and comfortable testing experience by enforcing rules consistently and assisting candidates respectfully.
- Perform administrative support tasks such as scanning documents, handling clerical work, and answering inbound inquiries as needed.
- Assist with basic equipment handling, including packing, unpacking, and maintaining computer workstations in the lab or office setting.
- Adjust availability to align with the testing center’s operating schedule and daily exam demands.
- High school diploma or equivalent is required; additional college coursework is a plus.
- At least one year of face-to-face customer service experience in environments such as retail, hospitality, restaurants, or similar settings is required.
- Must meet the minimum age requirement for the position.
- Strong verbal and written communication skills, with the ability to prepare accurate reports and well-crafted correspondence.
- Comfortable using Windows-based computers and common applications such as Microsoft Office, Outlook, and web browsers.
- Able to manage multiple tasks efficiently while maintaining accuracy and attention to detail.
- Capable of bending, stooping, lifting up to 40 pounds, and moving throughout the testing room regularly during exam sessions.
- Able to remain seated or standing for extended periods and monitor both computer screens and camera displays effectively.
