Dispatcher

We are looking for a Dispatcher to support daily transportation operations for a logistics organization in Long Beach, California. This Long-term Contract position requires someone who can balance fast-paced communication, service-focused problem solving, and accurate coordination of shipments and driver activity. The ideal candidate brings at least 2 years of relevant experience and is comfortable using dispatch platforms, transportation management systems, and Microsoft Office tools to keep operations running smoothly.

Responsibilities:

• Coordinate driver assignments, shipment scheduling, and route updates to maintain efficient freight movement across daily operations.
• Respond to customer and carrier inquiries by phone and email, providing timely updates and resolving service issues with professionalism.
• Use computer-aided dispatch tools and transportation management systems, including TruckMate TMS, to enter, track, and manage load information accurately.
• Monitor shipment progress and communicate delays, exceptions, or scheduling changes to the appropriate internal teams and external partners.
• Maintain organized records of dispatch activity, customer interactions, and transportation details using Microsoft Office and related systems.
• Work closely with operations and logistics personnel to support intermodal transportation needs and ensure service commitments are met.
• Review incoming orders and transportation requests to confirm details, prioritize urgent needs, and align resources effectively.
• Assist with process-related system updates or workflow changes within dispatch operations when needed, ensuring continuity of service.
• At least 2 years of experience in dispatching, logistics coordination, or a related transportation support role.
• Working knowledge of customer service practices in a call center or high-volume communication environment.
• Experience with computer-aided dispatch systems and transportation software such as TMSS or TruckMate TMS.
• Ability to coordinate logistics activities accurately while managing multiple shipments, deadlines, and communication channels.
• Proficiency with Microsoft Office and Microsoft 365 applications for reporting, communication, and recordkeeping.
• Strong verbal and written communication skills, with the ability to interact effectively with customers, drivers, and internal teams.
• Spanish language skills are preferred for supporting a broader range of customer and carrier communications.
• Familiarity with intermodal logistics operations is preferred.