We are looking for a Medical Secretary to support a busy university-affiliated healthcare office. This long-term contract opportunity is fully onsite and suited for someone who brings strong organization, compassion, and care to every patient interaction. The position plays a key role in coordinating appointments, managing administrative tasks, and helping patients navigate the office with confidence and care.
Responsibilities:
- Welcome patients upon arrival, guide them through check-in, and help create a detail-oriented and reassuring office experience.
- Collect, review, and update patient demographic, insurance, and registration details with a high level of accuracy.
- Coordinate appointment bookings, rescheduling, and calendar updates using the organization's scheduling and medical records platforms.
- Verify insurance information before visits and communicate clearly with patients regarding registration needs.
- Support the office manager with administrative duties such as maintaining records, preparing reports, and organizing daily workflow tasks.
- Build and update spreadsheets, generate routine data reports, and assist with presentation materials when needed.
- Enter information into office systems promptly while protecting confidentiality and maintaining complete documentation.
- Monitor inventory levels and place orders for office supplies to keep the department operating smoothly.
- Provide calm, courteous service to patients and clients, including those who may be upset or in urgent situations.
- 3-5 years of experience in a medical receptionist, medical secretary, or similar front-office healthcare role.
- Proficiency with Microsoft Office, including Word, Excel, and other standard business applications.
- Hands-on experience with appointment scheduling, patient registration, and electronic medical records systems.
- Ability to verify insurance information and work with patient demographic and billing-related data.
- Strong customer service skills with the patience and professionalism to assist individuals in stressful situations.
- Excellent attention to detail and the ability to manage multiple administrative priorities in a fast-paced setting.
- Familiarity with systems such as MEDENT or Epic EMR is preferred.
- Spanish language skills are a plus.