We are seeking a customer-focused and detail-oriented Retail Banking Clerk to support daily branch operations at a financial institution in Cincinnati, Ohio. This contract-to-hire opportunity is ideal for someone who enjoys working directly with customers, handling financial transactions, and providing exceptional service in a fast-paced banking environment. The successful candidate will demonstrate strong attention to detail, professionalism, and the ability to maintain accuracy while assisting customers with their banking needs.
Responsibilities
- Assist customers with routine banking transactions, including deposits, withdrawals, payments, transfers, and account inquiries.
- Provide friendly and professional customer service while responding to questions regarding accounts, products, and banking services.
- Accurately process financial transactions and maintain balanced cash drawers.
- Verify customer information and documentation in accordance with bank policies and regulatory requirements.
- Assist with opening, updating, and servicing customer accounts.
- Support loan and credit administration activities by collecting and reviewing required documentation.
- Maintain accurate records and ensure proper documentation of transactions and account activity.
- Assist with resolving customer concerns and escalating issues when appropriate.
- Support branch operations through data entry, filing, administrative tasks, and record maintenance.
- Safeguard confidential customer information and comply with all banking regulations and internal procedure
High school diploma or equivalent required; additional coursework in business, accounting, or finance preferred. Previous experience in retail banking, cash handling, customer service, or financial services preferred. Strong customer service and communication skills. Ability to accurately process transactions and manage multiple priorities. Basic understanding of banking products, services, and financial transactions. Proficiency with Microsoft Office and banking systems. Strong attention to detail, organizational skills, and problem-solving abilities. Ability to maintain professionalism and confidentiality when handling sensitive financial information.