Archived listing. The details below describe a past opening.
We are looking for a Corporate Benefits Specialist to support employee benefits administration for a payroll services organization in Rochester, New York. This Long-term Contract position is ideal for someone who can provide responsive front-line support, coordinate benefits-related inquiries, and maintain accurate records with a high level of professionalism. The role blends employee-facing service with administrative follow-through, helping ensure benefit programs are communicated clearly and managed efficiently.
Responsibilities:
- Serve as a primary point of contact for employees and visitors with questions related to benefit programs, enrollment, and general administrative support.
- Coordinate benefit enrollment activities, process updates, and maintain organized documentation to support accurate employee records.
- Respond to routine benefit inquiries in a timely manner, escalating complex issues to the appropriate internal teams or external providers when needed.
- Assist with onboarding and offboarding tasks connected to benefit participation, required forms, and eligibility tracking.
- Monitor benefit-related data for completeness and accuracy, helping reduce errors and support smooth payroll and HR operations.
- Prepare communications, schedules, and materials that help employees understand available plans, deadlines, and required actions.
- Partner with HR, payroll, and vendors to resolve discrepancies, confirm coverage details, and support ongoing program administration.
- Support administrative projects and process updates related to benefits operations while maintaining confidentiality and service quality.
- Experience supporting employee benefits administration, benefits coordination, or a similar HR-related function.
- Working knowledge of benefit processes, including enrollments, changes, eligibility, and employee communications.
- Strong customer service and receptionist-style communication skills, with the ability to interact professionally in person, by phone, and by email.
- High attention to detail and accuracy when handling records, forms, and confidential employee information.
- Ability to manage multiple priorities, stay organized, and follow through on time-sensitive tasks.
- Proficiency with standard office software and administrative systems used for data entry, tracking, and correspondence.
- Comfortable working in a team-oriented environment and collaborating across HR, payroll, and related business functions.