We are looking for a detail-oriented Collections Specialist to support receivables activities for a growing team in Houston, Texas. This Long-term Contract position is ideal for someone who can manage a large volume of accounts while maintaining accuracy and strong customer communication. The role follows a hybrid schedule with time split between the office and remote work, and it offers the opportunity to contribute to timely cash flow and account resolution.
Responsibilities:
- Manage outreach and follow-up activities for a high volume of customer accounts to secure timely payment and reduce outstanding balances.
- Review account status, billing details, and payment history to identify discrepancies and determine the best collection approach.
- Communicate with customers by phone and in writing to resolve past-due balances while maintaining a detail-oriented and service-focused approach.
- Use Excel tools such as formulas, pivot tables, and lookup functions to track collection activity, analyze aging trends, and prepare status reports.
- Partner with internal teams including billing, customer service, and accounts receivable to investigate issues and support account resolution.
- Document collection efforts, customer responses, and payment commitments accurately within accounting and CRM systems.
- Apply sound judgment and negotiation skills to address disputes, establish payment arrangements, and escalate complex cases when needed.
- Support ongoing process updates and system-related changes as needed while maintaining continuity in daily collections operations.
- Prior experience handling collections for a large number of accounts in a fast-paced environment.
- Intermediate Excel skills, including the ability to work with formulas, pivot tables, and VLOOKUP functions.
- Strong verbal and written communication skills with the ability to interact effectively with customers and internal stakeholders.
- Demonstrated problem-solving ability and confidence negotiating payment outcomes and account resolutions.
- Background working with accounts receivable, billing support, and collection processes.
- Experience using accounting software, CRM platforms, or related financial systems.
- Ability to stay organized, manage multiple priorities, and maintain accurate records in a hybrid work environment.