We are looking for an Accounts Receivable Clerk to support customer account activity and payment-related inquiries for a Long-term Contract opportunity based in Addison, TX. This role focuses on resolving invoice questions, assisting with order-related support, and partnering with internal teams to keep account records accurate and up to date. The position begins with an onsite training period of approximately 60 days and may transition to a hybrid schedule of three remote days and two in-office days per week based on business needs.
Responsibilities:
- Support assigned customers with accounts receivable activities, order-related administrative tasks, and service requests while coordinating with shared support teams.
- Respond to customer questions regarding billing status, payments, credits, and other account issues in a timely and attentive manner.
- Investigate outstanding balances, short payments, and unapplied credits, then document findings clearly within account records.
- Perform collection follow-up on past-due accounts by using established aging schedules, correspondence standards, and outreach procedures.
- Partner with customers, sales personnel, and internal accounts receivable staff to gather required documentation and submit completed items for review.
- Research missing or unresolved invoice details and help drive timely resolution for customers and internal stakeholders.
- Maintain consistent communication with sales teams and cross-functional employees to ensure account issues are addressed efficiently.
- Handle inbound customer inquiries related to account status, invoice support, and general service needs while delivering a high standard of customer care.
- Previous experience in accounts receivable, billing support, customer service, or a similar administrative finance role.
- Strong verbal and written communication skills with the ability to explain account information clearly to customers and internal teams.
- Ability to research discrepancies, analyze invoice or payment issues, and follow through to resolution.
- Comfortable managing inbound calls, documentation, and routine office tasks in a fast-paced environment.
- Proficiency with spreadsheets and standard business software used for account tracking and reporting.
- Strong attention to detail, accurate data entry skills, and the ability to maintain organized records.
- Ability to work collaboratively with customer account teams, sales partners, and supervisors while meeting deadlines.