As a Customer Service Representative, you will assist members with their pharmacy benefit plans via incoming phone calls. You will answer questions regarding prescription insurance, medication coverage, and mail-order options to ensure members understand their care options. This role features a brief half-day onsite orientation in Honolulu, HI to receive equipment and verify system access, followed by fully remote virtual training and assignment duration. Candidates must reside locally in Hawaii and maintain a quiet, distraction-free workspace with hardwired high-speed internet. Responsibilities: Answer inbound calls to resolve member inquiries regarding prescription insurance and medication coverage. Navigate dual monitors and multiple software programs simultaneously while communicating with callers. Interpret health benefit details to offer effective solutions and simplify the member experience. Maintain an empathetic, calm demeanor and adapt communication pace to each caller. Comply with HIPAA regulations, privacy laws, and scheduling standards. Skills & Qualifications: Customer Service Experience (1+ year required). Windows OS & Computer Proficiency. Active Listening & Empathy. Multi-Tasking & Program Navigation. Oral & Written Communication. Problem Solving & Critical Thinking.
salary: $19.99 - $20 per hour shift: First work hours: 7 AM - 3:30 PM education: High School
Responsibilities
Answer inbound calls to resolve member inquiries regarding prescription insurance and medication coverage. Navigate dual monitors and multiple software programs simultaneously while communicating with callers. Interpret health benefit details to offer effective solutions and simplify the member experience. Maintain an empathetic, calm demeanor and adapt communication pace to each caller. Comply with HIPAA regulations, privacy laws, and scheduling standards.
Skills
- problem solve
- Customer Service
- pharmacy benefit plans
Qualifications
- Years of experience: 0 years
- Experience level: Experienced
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.