CSC Customer Service Spec 1

Are you a dedicated customer service professional who thrives in a fast-paced environment? We are seeking a full-time Customer Service Representative to join our on-site team in Dallas, TX!

In this role, you will handle incoming phone calls for both internal and public inquiries, dispatch work requests, and monitor facility safety systems. Working the evening shift (2:00 PM – 10:30 PM, Friday through Tuesday), you will assist with patient transporter workflows, participate in process improvement projects, and help resolve customer concerns efficiently. If you bring strong communication skills, proficiency in Microsoft Office, and at least one year of customer service or administrative experience, this role offers an exciting opportunity to showcase your problem-solving abilities.

salary: $17.99 - $18 per hour shift: First work hours: 2 PM - 10:30 PM education: High School

Responsibilities

Position Summary:

Answer public and internal calls, dispatch work requests, monitor facility security alarms, and support patient transportation workflows in a fast-paced environment.

Key Responsibilities:

• Answer incoming calls from patients, visitors, and employees, documenting and dispatching work requests accurately.
• Monitor environmental safety alarms, security doors, parking lot intercoms, and facility CCTV screens.
• Assist with workflow distribution and task assignments for patient transportation staff.
• Provide conflict resolution and handle difficult customer situations in a professional, courteous manner.
• Collaborate with department leadership on special projects to improve processes and operational efficiency.

Requirements:

• High School Diploma or GED equivalent required.
• 1+ years of experience in customer service, administrative support, dispatch, or call center operations.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• strong written and verbal communication, conflict resolution, and multi-tasking skills.
• Ability to work on-site in Dallas, TX for the scheduled 2:00 PM – 10:30 PM Friday–Tuesday shift.

Skills

• Follow-up
• Active Listening
• Telephone Etiquette

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.