About the Role As a Global Security Operations Center (GSOC) Operator with Prosegur, you will support centralized security operations by monitoring security systems, identifying potential threats, and coordinating responses to incidents affecting personnel, facilities, and business operations across multiple locations.
Working in a technology-driven environment, you will monitor surveillance cameras, access control systems, alarms, and security communications while maintaining situational awareness and providing timely information to security personnel, client representatives, and emergency responders.
In This Role, You Will
- Monitor CCTV cameras, access control systems, alarms, and security platforms across multiple locations.
- Identify, assess, document, and escalate suspicious activity, security incidents, and potential threats.
- Coordinate incident response, dispatch security personnel, and communicate with emergency responders as needed.
- Monitor security communications, radio traffic, and incident management systems.
- Maintain situational awareness of security conditions, operational disruptions, and emerging threats.
- Verify and document alarm activations, access control events, and security notifications.
- Support emergency response procedures, including evacuations, medical emergencies, severe weather, and critical incidents.
- Provide timely incident updates to security supervisors, client representatives, and designated response teams.
- Maintain accurate daily activity reports, incident logs, dispatch records, and other required documentation.
- Monitor employee safety, travel-related security concerns, and facility status when required by client procedures.
- Communicate active incidents, unresolved concerns, and operational updates during shift transitions.
- Maintain confidentiality and comply with Prosegur policies, client post orders, and established GSOC procedures.
Experience & Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in a SOC, GSOC, dispatch center, emergency communications, or related security environment preferred.
- Knowledge of security monitoring, surveillance systems, access control, incident response, and emergency communications.
- Familiarity with CCTV, alarm monitoring, radio communications, and incident management software.
- Strong computer proficiency and ability to operate multiple security technology platforms simultaneously.
- Excellent observation, analytical, problem-solving, and decision-making skills.
- Strong verbal and written communication skills, including accurate incident reporting and emergency communications.
- Ability to remain calm, prioritize multiple responsibilities, and exercise sound judgment under pressure.
- Strong customer service, teamwork, and organizational skills.
- Ability to maintain confidentiality and handle sensitive security information.
- Flexibility to work assigned shifts in a 24/7 operations environment, including nights, weekends, and holidays.
- Ability to obtain and maintain applicable security licenses or certifications when required.
- Ability to successfully complete applicable background screening and other employment requirements.
Join Our Team At Prosegur, we believe in supporting our employees both at work and beyond. We offer a competitive benefits package designed to support your health, well-being, and future. Benefits may vary based on position, location, and eligibility, with additional details provided throughout the hiring process.
Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.
License # 13022 #JoinProsegur