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Added 34 mins ago
Deskside Support Technician
Pomeroy Technologies
Altoona, PA
Must have ability to ascend and descend stairs
Added 34 mins ago
Deskside Support Technician
Pomeroy Technologies
Chambersburg, PA · Gettysburg, PA
Must have ability to ascend and descend stairs
Added 18 hours ago
Field Technician
Pomeroy Technologies
Kalamazoo, MI
Added 20 hours ago
IT Support Technician
Pomeroy Technologies
SEATTLE, WA · Redmond, WA
Must possess exceptional written and verbal communication skills (in English) · Must have ability to ascend and descend stairs
Added 20 hours ago
Field Technician
Pomeroy Technologies
Atlanta, GA
Added 1 day ago
Network Support Specialist
Pomeroy Technologies
Elizabethtown, KY
Added 2 days ago
QA Engineer II
Pomeroy Technologies
Greenville, SC
Added 6 days ago
IT Audio Visual Support Specialist
Pomeroy Technologies
Denver, CO · Greenwood Village, CO
Added 8 days ago
IT Manufacturing Technician
Pomeroy Technologies
Portage, MI · Kalamazoo, MI
Added 15 days ago
Entry Level Inventory Control Specialist
Pomeroy Technologies
HEBRON, KY
Added 15 days ago
Regional Service Technician I
Pomeroy Technologies
Fort Collins, CO · Denver, CO
Must possess good documentation skills required to provide accurate call notation, billing, and parts order information in web-based service calls · Must possess a strong sense of urgency in managing and meeting our Service Level Agreements (SLA)
Added 15 days ago
Entry Level Security Admin
Pomeroy Technologies
Des Moines, IA
Must have ability to ascend and descend stairs
Added 15 days ago
Executive Solution Architect
Pomeroy Technologies
Remote, United States
Added 15 days ago
Deskside Support Technician
Pomeroy Technologies
Des Moines, IA · Urbandale, IA
Added 15 days ago
Tech II - PC
Pomeroy Technologies
Kansas City, MO
Must have ability to ascend and descend stairs
Added 15 days ago
Regional Service Tech 1
Pomeroy Technologies
Cedar Falls, IA
Added 15 days ago
RSTII-PT
Pomeroy Technologies
Fairfax, VA
Must possess good documentation skills required to provide accurate call notation, billing, and parts order information in web-based service calls · Must possess a strong sense of urgency in managing and meeting our Service Level Agreements (SLA)
Added 15 days ago
Regional Service Technician I - PT
Pomeroy Technologies
Omaha, NE · Council Bluffs, IA
Must possess good documentation skills required to provide accurate call notation, billing, and parts order information in web-based service calls · Must possess a strong sense of urgency in managing and meeting our Service Level Agreements (SLA)
Added 15 days ago
IT Audio Visual Support Specialist
Pomeroy Technologies
Portage, MI · Kalamazoo, MI
Added 15 days ago
PT
Regional Service Technician 1
Pomeroy Technologies
Savannah, GA
- From $23 USD / hour
Must possess good documentation skills required to provide accurate call notation, billing, and parts order information in web-based service calls · Must possess a strong sense of urgency in managing and meeting our Service Level Agreements (SLA)
Added 15 days ago
PT
Regional Service Technician 1
Pomeroy Technologies
Tyler, TX
- From $23 USD / hour
Must possess good documentation skills required to provide accurate call notation, billing, and parts order information in web-based service calls · Must possess a strong sense of urgency in managing and meeting our Service Level Agreements (SLA)
Added 15 days ago
Regional Service Tech 1
Pomeroy Technologies
Charlotte, NC · Raleigh, NC
Added 15 days ago
Regional Service Tech 1
Pomeroy Technologies
Milwaukee, WI · Green Bay, WI
Added 15 days ago
Regional Service Tech 1
Pomeroy Technologies
Findlay, OH · Columbus, OH
Added 15 days ago
HRIS Analyst
Pomeroy Technologies
Remote, United States

Pomeroy Technologies

Deskside Support Technician

Chambersburg, PA, United States
Gettysburg, PA, United States

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Job details

Experience: 1-3 years of experience in IT support or related field supporting clients on site in a corporate environment
Posting language: English

Original job description

Job Title: Level 1 Desktop Technician

Qualifications:

Required:

US citizen or Lawful Permanent Resident
High School Diploma or equivalent
1-3 years of experience in IT support or related field supporting clients on site in a corporate environment
Proficiency in troubleshooting laptops, desktops, printers, and other peripherals
Strong knowledge of Microsoft Office applications and client-specific software
Familiarity with Active Directory, Workstation OS (Windows 10/11)
Experience with remote desktop connectivity tools such as Microsoft RDP, Bomgar, or other Remote Assistance
Basic understanding of network protocols, including TCP/IP and wireless connections
CompTIA A+ certification
Audio/Visual (A/V) experience a plus
Excellent communication skills, both written and verbal
Ability to work independently and as part of a team
Strong problem-solving skills and attention to detail

Responsibilities:

Provide phone and in-person technical support for users, addressing issues related to email, computer operating systems, desktop applications, and other deployed or developed applications
Serve as the first point of contact for IT support requests, ensuring timely resolution or escalation
Troubleshoot and resolve hardware, software, and peripheral issues in a hybrid work environment
Document support requests and resolutions using an IT Service Management (ITSM) solution such as ServiceNow
Install, configure, and troubleshoot Microsoft operating systems, Office 365 applications, Microsoft Teams, and client-specific software
Set up and maintain workstation components, including network cards, sound cards, video cards, printers, scanners, and video teleconferencing equipment
Manage IT asset deployment and retrieval, including laptops and mobile devices, during employee onboarding and offboarding
Provision multi-factor authentication (MFA) solutions
Perform root cause analysis and generate requested reports from ServiceNow
Participate in an after-hours support rotation as needed
Provide Audio/Visual (A/V) support for meetings, conferences, and briefings
Assist with configuration management, including deployments, imaging, and provisioning
Software distribution
Maintain IT asset management, tracking, and inventory control

Physical Requirements:

Must be able to lift up to 40 lbs
Must be able to stand or walk for extended periods of time
Must be able to walk up and down stairs or ramps
Must be able to kneel and work under desks or in confined spaces

Soft Skills:

Dependability and proactive work ethic
Ability to work with strong personalities and meet customer expectations
Coachable and responsive to feedback from leadership

Team player with a positive attitude

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.

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More about this job

Skills

Troubleshooting
Microsoft Office
Microsoft Active Directory
Microsoft Windows
A+
Communication skills
Work independently
Problem solving
Attention to detail
Technical support
Computer operating systems
Troubleshoot
IT service management
ServiceNow
Microsoft 365
Microsoft Teams
Teleconferencing
Onboarding
Root cause analysis
Inventory management
Heavy lifting
Office equipment
Manage quantitative data
Interact with others

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