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Added 20 hours ago
Field Technician
Pomeroy Technologies
Dallas, TX
Added 1 day ago
Desktop Support Technician
Pomeroy Technologies
Doral, FL
Added 1 day ago
Field Technician
Pomeroy Technologies
Mauldin, SC
Added 1 day ago
Field Technician
Pomeroy Technologies
Groton, CT
Added 1 day ago
Help Desk Technician
Pomeroy Technologies
Plano, TX
Added 2 days ago
Entry Level Inventory Control Specialist
Pomeroy Technologies
HEBRON, KY
Added 2 days ago
Regional Service Technician I
Pomeroy Technologies
Fort Collins, CO · Denver, CO
Added 2 days ago
Entry Level Security Admin
Pomeroy Technologies
Des Moines, IA
Added 2 days ago
Executive Solution Architect
Pomeroy Technologies
Remote, United States
Added 2 days ago
Deskside Support Technician
Pomeroy Technologies
Des Moines, IA · Urbandale, IA
Added 2 days ago
Tech II - PC
Pomeroy Technologies
Kansas City, MO
Added 2 days ago
Deskside Support
Pomeroy Technologies
Foothill Ranch, CA
Added 2 days ago
Regional Service Tech 1
Pomeroy Technologies
Cedar Falls, IA
Added 2 days ago
RSTII-PT
Pomeroy Technologies
Fairfax, VA
Added 2 days ago
Regional Service Technician I - PT
Pomeroy Technologies
Omaha, NE · Council Bluffs, IA
Added 2 days ago
IT Audio Visual Support Specialist
Pomeroy Technologies
Portage, MI · Kalamazoo, MI
Added 2 days ago
PT
Regional Service Technician 1
Pomeroy Technologies
Savannah, GA
- From $23 USD / hour
Added 2 days ago
PT
Regional Service Technician 1
Pomeroy Technologies
Tyler, TX
- From $23 USD / hour
Added 2 days ago
Regional Service Tech 1
Pomeroy Technologies
Charlotte, NC · Raleigh, NC
Added 2 days ago
Regional Service Tech 1
Pomeroy Technologies
Milwaukee, WI · Green Bay, WI
Added 2 days ago
Regional Service Tech 1
Pomeroy Technologies
Findlay, OH · Columbus, OH
Added 2 days ago
HRIS Analyst
Pomeroy Technologies
Remote, United States
Added 2 days ago
Director - IT Product Solutions
Pomeroy Technologies
Hebron, KY
Added 2 days ago
HR Generalist/Benefits Specialist
Pomeroy Technologies
Remote, United States
Added 2 days ago
PT
Regional Service Technician 1
Pomeroy Technologies
Corpus Christi, TX
- From $23 USD / hour

Pomeroy Technologies

Regional Service Tech 1

Findlay, OH, United States
Columbus, OH, United States

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Job details

Posting language: English
Posted: Oct 6, 2026

Original job description

Key Responsibilities include:

Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others
Troubleshoot and repair failed IT hardware in retail store and/or office settings
Pick up shipped good service parts and drop off defective service parts on a timely basis
Provide exceptional customer service
Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail)
Performance review metrics include the following:
SLA achievement
Customer Service scores
Inventory movement and accuracy
Safety
Compliance related training and follow through
Service call management
Maintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system; Maintain constant adherence to inventory control practices and standards
Keep vehicle orderly, clean, and maintained in accordance with company and manufacturer recommended maintenance schedules
Focus on safety at all times -- including maintaining a safe driving record
Additional Responsibilities may include, but are not limited to:
Complete ad hoc or project-based IT hardware installation tasks and support cabling projects as needed
Complete staging / integration services of IT hardware as needed
Installation or cabling projects may require travel
Extensive driving required in company provided vehicle
May be assigned other duties as needed