Field Technician

WALK-IN CENTER IT FIELD TECHNICIAN (IQ BAR)

Essential Job Functions:

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Provides on-site field support to customers, including installation, repair, and servicing of IT equipment.

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Resolves software and hardware issues on Windows, macOS, Android, and iOS devices.

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Supports customers in a timely manner and balances priorities to achieve individual and team productivity goals.

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Documents all pertinent user information and the nature of reported problems accurately.

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Records all inventory transactions accurately to maintain service and inventory part accuracy.

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Assists in investigating and resolving complex installation and maintenance matters.

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Instructs customers in the operation and maintenance of systems and equipment.

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Ensures issues are referred to the appropriate personnel or service areas for follow-up testing.

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Acts as a liaison with customers on administrative and technical matters for assigned projects.

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Performs analysis on system issue trends and solutions.

Basic Qualifications:

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High school diploma or G.E.D.

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Five or more years of field support experience.

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Experience working with corporate hardware, software, and equipment.

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Ability to lift 45 pounds.

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Authorized to work in the USA.

Other Qualifications:

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Deep understanding of computer hardware and software components.

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Experience navigating technical issues with a high level of customer service and empathy.

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Excellent verbal and written communication skills, with the ability to tailor communication styles to different audiences.

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Experience working in a dynamic, fast-paced environment.

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Demonstrated success in team environments, showing shared responsibility and accountability.

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Strong analytical and problem-solving abilities.

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Good time management and organizational skills.

Work Environment:

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Office environment.

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Dress code: Business casual.