Position Summary: This position is responsible for the configuration, maintenance, and support of the systems used across all practices, including EMA, AdvancedMD, Flexscan, Phreesia, and other systems utilized. Areas of accountability include system setup and configuration during practice integrations, ongoing system maintenance, user access management, and vendor issue resolution. This position will work in conjunction with the operations team to ensure systems are configured to support effective operations of all practices.
Essential Duties and Responsibilities:
- System Optimization: Assist in analyzing current system configurations and processes, identifying areas for improvement, and implementing approved system enhancements.
- User Setup: Ensure all new providers and staff are set up in each system with the appropriate access, user profiles, and permissions.
- Workflow Analysis: Assist operations teams in identifying system-related workflow inefficiencies and configure solutions as directed.
- On-Site Support: Travel to practice locations as needed to support system implementations, configuration, and troubleshooting.
- Documentation: Create and maintain system configuration documentation, standard operating procedures, and change logs.
- Collaboration: Partner with IT and operations teams to ensure system changes align with organizational goals and improve efficiency. Gather feedback from users on system performance and issues, and make configuration adjustments as necessary.
- Continuous Improvement: Stay current with system updates, new releases, and functionality to ensure systems are configured effectively. Review and analysis of release notes to determine how the updates affect UDP and crate process documents accordingly.
- Systems Configuration – Creating and updating files to configuration for all systems utilized and maintaining change logs for each as appropriate.
- IT Support Tracking – Works with vendors to resolve system issues by opening tickets or enhancement requests and tracking them through completion.
- Reporting – Navigate and build reports within each system for use by operations team members as requested. Monitor and track monthly inventory reports for each practice. Responsible for a variety of weekly and monthly report preparation for the team.
- Support the project management team during the implementation of EMA, AdvancedMD, Flexscan, Phreesia, and other systems utilized by completing assigned configuration tasks.
- Engage subject matter experts when necessary.
- Support process improvement and quality initiatives as they relate to system configuration.
- Identify and escalate system-related improvement opportunities as necessary.
- Super User for EMA, Advanced MD, and Phreesia to include support of the following tasks:
- Periodically making sure all AMD product charge codes are in FSMD and vice versa
- Validating that admin access is appropriately limited
- Setting the correct time zone and email address for all EMA users
- Implementing patient portal full functionality across all practices
- Documenting and tracking support issues and enhancement requests
- Requesting new provider/staff adds to systems
- Tracking license numbers for each practice and ensuring they are established and termed timely as appropriate. This must remain accurate for invoice reconciliation purposes.
- Other duties as assigned.
Education and/or Experience Requirements
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Two (2) years’ experience in a medical office setting, preferably dermatology.
Knowledge, Skills and Abilities Requirements
- Experience with EMR/practice management system setup or administration preferred; experience with EMA and AdvancedMD a plus.
- Ability to work effectively with practice staff, providers, operations leadership, and vendors.
- Strong attention to detail and problem-solving/troubleshooting skills, including documentation.
- Effective written and verbal communicator.
- Working knowledge of medical practice workflows and revenue cycle operations.
- Ability to travel to practice locations as needed.
- Excellent human relations and communication skills.
- Must possess dependability and commitment to the company mission and vision.
- High adaptability to different environments and workflows.
- Strong technical aptitude and Excel skills.
- Excellent time management and organizational abilities.
