We are currently recruiting for a detail-oriented and customer-focused Customer Service Representative job in High Point, NC to support professional/B2B customer accounts within the furniture and design industry. This is a fully on-site role. This position serves as a key point of contact throughout the customer order lifecycle, providing support from initial quotations and order entry through logistics coordination, invoicing/account questions, and after-sales service. The ideal candidate is highly organized, comfortable working across multiple technology platforms, and able to balance excellent customer service with accuracy and follow-through. This position works closely with Sales, Logistics, Finance, and other internal teams to ensure customer needs are handled efficiently and professionally.
Responsibilities
- Manage and support customer accounts throughout the full sales and order process, from initial quotation through delivery and after-sales support.
- Prepare standard customer quotations and provide timely follow-up.
- Enter, process, and maintain customer orders with a high degree of accuracy.
- Coordinate logistics and order-related activities to help ensure a smooth customer experience.
- Provide ongoing customer service and after-sales support, addressing questions and helping resolve issues.
- Partner with Finance to assist with customer account, invoicing, and related A/R matters.
- Serve as an internal advocate for customer needs while balancing overall business requirements.
- Communicate regularly with professional customers, including interior designers, architects, retailers/dealers, hospitality organizations, real estate developers, and commercial clients.
- Navigate multiple technology platforms throughout the day to locate information, maintain records, and support customer requests.
- Follow established processes, procedures, and reference materials to ensure consistency and accuracy.
- Prioritize competing requests based on urgency and business impact.
- Collaborate effectively with team members while also independently managing assigned responsibilities.
Qualifications
- Associate degree in Business or a related field preferred; equivalent relevant work experience will also be considered.
- At least 2 years of previous experience in customer service, account support, order management, sales support, or a similar B2B environment preferred.
- Proficiency with Microsoft Excel, Outlook and Sharepoint.
- Experience with an ERP and CRM is highly preferred.
- Experience working within multiple systems or technology platforms simultaneously.
- Strong written and verbal communication skills.
- Excellent attention to detail and commitment to accurate order and account information.
- Strong critical-thinking, problem-solving, and organizational skills.
- Ability to prioritize responsibilities and respond to time-sensitive customer needs.
- Comfortable working independently while communicating proactively with the broader team.
- Willingness to ask questions and seek assistance when appropriate.
- Customer-focused, professional, collaborative, and solutions-oriented.
Pay Details: $45,000.00 to $55,000.00 per year
Search managed by: Kristin Yates
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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