About KTA Super Stores
We owe our century of existence entirely to the people of Hawai‘i Island. From our modest beginnings in a 500-square-foot store in 1916, KTA Super Stores and our associates remain deeply rooted in a single, quiet philosophy: to humbly serve the community that sustains us.
Core Responsibilities
Drive the operational and financial success of our Frozen Foods Department by leading department staff, managing daily operations, maintaining inventory integrity in extreme cold environments, and delivering local hospitality to our island shoppers.
• Leadership & Team Development: Staff the department by recruiting, interviewing, hiring, and training associates. Maintain a productive team through regular evaluations, recognition, coaching, discipline, and setting clear, consistent performance standards. Develop future leaders by delegating responsibility and expecting accountability.
• Department Operations & Profitability: Manage day-to-day department operations, including labor scheduling, assigning job duties, and approving meal/rest breaks. Maintain profitability by reviewing invoices, sales reports, and manpower reports, adjusting operational procedures, ordering merchandise/supplies, and maintaining department equipment.
• Merchandising, Inventory & Cold Chain Management: Oversee the receiving, warehousing, stocking, and display of frozen food products. Monitor display case and walk-in freezer temperatures, enforce product rotation and shelf-dating procedures, manage back-stock inventory, and ensure price/label accuracy.
• Safety & Facility Management: Maintain clean, safe, and organized walk-in freezers, chill boxes, and sales floor display cases. Enforce company security practices, food safety guidelines, and safety protocols. Resolve associate conflicts and customer concerns immediately with tact and professionalism.
Working Conditions & Physical Demands
• Environment: Perform management and stocking duties in an air-conditioned store environment with high customer and co-worker volume. Frequently work in extreme cold conditions inside walk-in freezers and chill boxes when managing inventory, receiving freight, or cleaning display cases. Occasionally work outdoors in varying weather when receiving freight or discarding rubbish.
• Physical Effort: Continuously stand and walk throughout the shift. Frequently bend, squat, kneel, crouch, reach, lift/carry up to 50 lbs, and push/pull up to 300 lbs on stock wagons or up to 2,200 lbs on pallet jacks. Line-climb ladders or balance to stock top shelves.
• Equipment Use: Occasionally use a computer to input and retrieve operational, sales, and inventory data. Frequently operate or oversee the use of stock wagons, case cutters, ladders, cardboard balers, and laser barcode scanning devices. Seldom operate forklifts or pallet jacks.
• Safety: Continuously wear a back support belt when performing physical job duties and enforce strict safety standards across the department.
Benefits & Work Culture
• Flexible work scheduling.
• Comprehensive on-the-job training and leadership development.
• Health, dental, vision, paid time off, and retirement options for eligible associates.
Notice to Applicants: This document is a summary job posting intended for public recruitment and outline purposes only. Upon hire, associates are required to review, sign, and adhere to the official internal KTA Super Stores Job Description and company standards for this position.
Equal Employment Opportunity
KTA Super Stores is an Equal Opportunity Employer. We do not discriminate on the basis of race, sex, sexual orientation, gender identity/expression, religion, color, ancestry, age, disability, marital status, arrest/court record, or any other protected class under Hawaii law. Pay differentials are strictly based on seniority, merit, production, or bona fide occupational qualifications (BFOQs).
Qualifications
What You Bring
• Experience & Industry Knowledge: Must have previous experience or practical knowledge of stock clerk and frozen food department duties. Prior supervisory or retail management experience is preferred.
• Business Acumen & Technical Skills: Basic understanding of retail business operations, including profit-and-loss (P&L) dynamics, inventory control, and labor management. Proficiency with computers and retail computer applications.
• Leadership & Communication Skills: Strong interpersonal skills to interact effectively with department staff, store managers, vendors, and customers. Demonstrated good judgment, tact, honesty, integrity, and the ability to maintain confidential information. Ability to work under pressure and consistently meet deadlines.
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Age & License Restrictions:
• Must be at least 16 years of age to work in a walk-in freezer or chill box and use a case cutter/knife.
• Must be at least 18 years of age to operate a trash baler, freight elevator, or power-driven equipment.
• Must be at least 18 years of age with a valid Driver's License and company certification to operate a forklift.
• Availability: Flexible schedule availability 7 days a week and holidays, typically between 7:00 AM and 10:00 PM.
• Note: In accordance with Hawaii Revised Statutes § 378-2.4, KTA Super Stores does not ask for or rely on an applicant's salary history to determine starting pay.
