Kforce as a client in San Antonio, TX that is seeking a High Volume Call Center Recruiter.
Summary:
The Intermediate Contract Recruiter is responsible for managing full-cycle recruitment for high-volume call center hiring classes. This role partners closely with hiring managers, workforce planning teams, and recruiting leadership to attract, assess, and hire qualified candidates for customer service, sales, and support roles. The recruiter drives a positive candidate experience while ensuring hiring goals, class start commitments, compliance requirements, and recruiting metrics are achieved.
Key Responsibilities:
- Manage full-cycle recruitment for high-volume call center hiring classes from requisition intake through offer acceptance and onboarding coordination
- Execute recruiting strategies to meet staffing forecasts and class start requirements
- Build and maintain candidate pipelines through job boards, social media platforms, employee referrals, networking, and applicant tracking systems
- Conduct phone and virtual interviews to assess candidate qualifications, customer service aptitude, communication skills, and alignment with business requirements
- Partner with hiring leaders to provide candidate recommendations, interview feedback, hiring progress updates, and labor market insights
- Coordinate interview logistics and facilitate a seamless candidate and hiring manager experience
- Prepare and extend employment offers in accordance with established compensation guidelines
- Monitor candidate progression through the hiring process, proactively identifying and mitigating risks to class readiness
- Maintain accurate candidate records, dispositioning, and compliance documentation within the Applicant Tracking System (ATS)
- Analyze recruiting activity, pipeline health, offer acceptance rates, and hiring metrics to drive hiring outcomes
- Bachelor's degree or 4 additional years of related experience may be substituted in lieu of a degree
- 2+ years of recruiting experience in high-volume, call center, customer service, sales, operations, or similar environments preferred
- Experience supporting class-based hiring and large-scale recruiting initiatives
- Ability to manage multiple requisitions and competing priorities while maintaining service-level expectations
- Experience utilizing Applicant Tracking Systems (ATS) such as Workday, iCIMS, Taleo, or similar recruiting platforms
- Strong interviewing, candidate assessment, and relationship-building skills
- Excellent verbal and written communication skills
- Strong organizational skills with attention to detail and process accuracy
- Experience interpreting recruiting metrics and using data to drive recruiting decisions
- Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams
The successful candidate will demonstrate:
- Ability to thrive in a fast-paced, high-volume recruiting environment
- Strong customer service mindset with a focus on candidate and hiring leader experience
- Effective stakeholder management and partnership skills
- Strong sense of urgency and accountability for hiring results
- Excellent time management and prioritization abilities
- Ability to identify recruiting risks and proactively develop solutions
- Commitment to compliance, process excellence, and data accuracy
Key Performance Indicators (KPIs):
- Class fill rates
- Time-to-fill
- Offer acceptance rates
- Candidate experience metrics
- Interview-to-offer conversion ratios
- Class readiness attainment
- Pipeline health metrics
- Compliance and ATS data accuracy
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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