Kforce is an award-winning professional staffing and solutions firm that provides strategic partnership in the areas of Technology and Finance & Accounting. Our name stands for KnowledgeForce® which describes the experience we've gained since 1962 and the 35,000 highly skilled professionals we engage annually. Each year, our network of over 60 offices and two national recruiting centers provides opportunities across 4,000 companies, including 70% of the Fortune 100. For over 55 years we’ve thrived on building relationships and having a meaningful impact on all the lives we serve. We believe in acting with integrity, doing the right thing and giving back to our communities. At Kforce, We Love What We Do. We Love Who We Serve.
Join the Kforce family and we will support you with expert training, innovative tools, an amazing culture, and a team of great people that will cheer you on your road to success!
SUMMARY:
Under general supervision, serves as on-site liaison between Kforce Account Management team, Dedicated Delivery Team, Centralized Operations Team and Client Services team in direct support of Kforce consultants on assignment. Serves as primary Point of Contact for consultants in the areas of onboarding support, assignment first day orientation, assignment based personnel issue resolution, and general assignment issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Serve as POC for on-site consultants and facilitate with Client Services and Operation teams the resolution of issues regarding timecards, human resources, expenses and other corporate administration functions.
• Partner directly with Kforce Operations and Client Solutions Team for assignment initiation and onboarding processes for consultants assigned to a specific campus.
• Assist dedicated Account Management team members monitoring consultant performance and progress ensuring client expectations are continually being met; i.e. consultant project deliverables, client manager satisfaction, successful project completion, mitigation of unexpected assignment termination, and potential consultant redeployment opportunities.
• Partner with Account Management team members, internal Operations Teams, and designated client personnel to coordinate invoice resolution issues, PO usage reporting, and general back-office processes.
• Provide feedback to Account Management team regularly regarding status, redeployment, problems, and resolution.
• Responsible for customer service efforts related to candidate/client activities including but not limited to quality assurance, follow up, retention, redeployment and extension, lead generation, re-marketing, and assignment end.
• Monitors compliance of on-site activities in accordance with contractual obligations and Firm standards.
• Track and report performance statistics on assigned projects.
KEY SUCCESS INDICATORS/ATTRIBUTES:
- Ability to prioritize and multi-task in a fast paced, changing environment.
- Ability to handle first-line escalated consultant complaints, requests, questions, etc.
- Demonstrate strong time management and organizational skills.
- Demonstrate leadership, mentoring, and interpersonal skills.
- Demonstrate excellent verbal and written communication skills.
- Demonstrate excellent analytical and problem solving skills.
- Proven experience using ATS, CRM, or similar human capital management applications
- Proficient personal computer skills with MS Office (Word, Excel, Power Point, Outlook).
- Commitment and adherence to Firm’s Core Values.
EDUCATION AND/OR EXPERIENCE:
High School degree or general education degree (GED) and 3-5 years of relevant experience or the equivalent combination of education and experience required. Experience with, and understanding of, current and emerging human capital management practices, staffing and recruiting, and general human resource principles.
CERTIFICATES AND/OR LICENSES:
Any human resource or management certification is a plus.
TRAVEL REQUIREMENTS:
Possible Travel up to 25-30%.
Kforce is an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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