Together we change lives.
Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.
No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.
Key Responsibilities:
The Kelly BPO Supervisor Operations/Working Lead is accountable for:
- Overall account management and SOW responsibilities
- Planning, coordinating, and supervising program employees
- Providing guidance and direction to employees in resolving daily problems, interfacing with the customer and Senior Operations Manager/Director
- Estimating personnel needs and assigning work based on schedules
- Familiarizing employees with organization procedures, rules, and regulations
- Providing developmental opportunities and continuous training for employees
- Overseeing SOW renewals, terminations, recruitment, onboarding, and annual reviews
- Managing monthly quality reports, billing validation, quarterly business reviews, and business development activities
- Approving weekend and overtime work as needed, updating monthly documents and metrics
- Supporting day-to-day activities: price quotes, order entry/acknowledgment, customer-specific weekly reports, meeting attendance, order updates, pricing, material requests, communicating updates, case management (Sales Force), and daily support to team members
Essential Skills, Knowledge & Experience:
- 5+ years of experience in operations and people management; previous staffing experience preferred
- High School Diploma required, BA/BS preferred
- High level of computer literacy in Microsoft Office products (Word, Excel, Outlook & SharePoint), with strong Excel skills required; SAP and Sales Force experience preferred
- Good organizational skills, a customer service/project management background, and knowledge of data collection practices
- Ability to prioritize, make quick decisions, and work under deadlines in a fast-paced environment
Travel to site location in Salem, VA may be required on an as needed basis. The annual base pay for this position is listed below. Final compensation will be based on experience and may vary by geographic location.
$61,575.00 - $82,100.00
Total compensation package including benefits as applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff
Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.