Required Skills & Experience
- Training, knowledge management, SOP/process documentation, or instructional experience
- Strong organization and follow-through
- Strong communication with multiple offices/stakeholders
- Work management tool experience o Smartsheet/ProProfs experience (preferred)
Nice to Have Skills & Experience
- Utility/power experience preferred, but not required
- Duke Energy experience or Power Distribution experience
Job Description
A large Engineering Consulting firm is seeking a Work Management Coordinator. The Work Management Coordinator will provide knowledge base tool support across Power Distribution. The Work Management Coordinator will be responsible for maintaining, organizing and updating content, managing user system access, and collaborating with internal stakeholders to ensure information is accurate, current, and easily accessible. The Work Management Coordinator is expected to have strong communication and organizational skills, strong knowledge of computer systems and have the ability to work efficiently and effectively in this company’s and client’s tools. Your key responsibilities include: Knowledge Base Tool Maintenance o Coordinate reviewing, updating, publishing and archiving of guides, templates, user instructions etc. according to established standards. o Assist in flagging outdated, duplicate, or incomplete resource material as well as assist with updating those items. o Apply consistent formatting, tagging, name conventions so content is easy to search. o Organize and maintain the tool structure, categories, and navigation. o Assist in identifying opportunities for improvement and support consistent with the execution of the tool across multiple teams. Stakeholder and System Support o Act as the primary point of contact for tool-based system questions from internal teams. o Proactively communicate and collaborate with subject matter experts and regional teams to collect, draft, and edit guides, templates, training materials, and other resources. o Assist in the set-up of user accounts and access for internal system users. o Coordinate with management on technical issues and system errors. o Support the testing of new features or processes and updates before release to ensure business requirements are met. o Support process standardization and continuous improvement initiatives across operational teams and regions. Training and Documentation o Support the development, coordination, and implementation of training initiatives, including but not limited to employee onboarding, system training, and process-related instruction. o Assist in updating training documents and materials.