Required Skills & Experience
- 5-7 years of experience as a Product Specialist
- Expert Level in story writing and creating used cases!
- Proven record of implementation of innovative efforts to improve experience from concept to execution
- Experience with tools like Ahsana, Jira & Figma & Slack, Claude, Gemini, CoPilot, ChatGPT
- Mobile App Product Management Experience, changes, enhancements, refreshes, & customer journerys
Nice to Have Skills & Experience
The Experience Specialist supports a team responsible for developing, identifying, and implementing strategies to drive growth, increase revenue, reduce cost, and improve experiences for customers. Your job will involve understanding our customer needs and stakeholders while creating strategies and leading our team to implement exceptional experiences across the customer lifecycle, which includes the Shopping, Onboarding, and Managing customer journeys. The Lead Experience Specialist is responsible for developing, identifying, and implementing strategies to drive growth, increase revenue, reduce cost, and improve experiences for customers. Be able to develop a customer-first strategy and roadmap to transform ‘core initiatives’ into best-in-class user experiences. Analyzes customer behavior data to identify insights on performance and opportunities, build workflow models and develop autonomous processes to increase speed to market. Provide expertise and leadership across internal teams including internal Digital Operations, Engineering, Product, Experience Design, Marketing, and Channel partners. Convert strategic ideas into executable actions by defining solution requirements and facilitating the various team activities to implement solutions. Organizes feature backlog to optimize delivery in alignment with business priorities across teams.
Job Description
The Experience Specialist supports a team responsible for developing, identifying, and implementing strategies to drive growth, increase revenue, reduce cost, and improve experiences for customers. Your job will involve understanding our customer needs and stakeholders while creating strategies and leading our team to implement exceptional experiences across the customer lifecycle, which includes the Shopping, Onboarding, and Managing customer journeys. The Lead Experience Specialist is responsible for developing, identifying, and implementing strategies to drive growth, increase revenue, reduce cost, and improve experiences for customers. Be able to develop a customer-first strategy and roadmap to transform ‘core initiatives’ into best-in-class user experiences. Analyzes customer behavior data to identify insights on performance and opportunities, build workflow models and develop autonomous processes to increase speed to market. Provide expertise and leadership across internal teams including internal Digital Operations, Engineering, Product, Experience Design, Marketing, and Channel partners. Convert strategic ideas into executable actions by defining solution requirements and facilitating the various team activities to implement solutions. Organizes feature backlog to optimize delivery in alignment with business priorities across teams.