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Customer Care Specialist - ONSITE 5 DAYS A WEEK
Insight Global
Washington, IN
- From $17 USD / hour
Added 12 mins ago
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Customer Care Specialist - ONSITE 5 DAYS A WEEK
Insight Global
Sparta, IL
- From $17 USD / hour
Added 12 mins ago
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Customer Care Specialist - ONSITE 5 DAYS A WEEK
Insight Global
Piggott, AR
- From $17 USD / hour
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Customer Care Specialist - ONSITE 5 DAYS A WEEK
Insight Global
Litchfield, IL
- From $17 USD / hour
Added 12 mins ago
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Customer Care Specialist - ONSITE 5 DAYS A WEEK
Insight Global
Du Quoin, IL
- From $17 USD / hour
Added 12 mins ago
IG
Power Platform Developer
Insight Global
Vadnais Heights, MN
- From $74 USD / hour
Added 12 mins ago
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Shipment Management Associate
Insight Global
Novi, MI
- From $18.85 USD / hour
Added 12 mins ago
IG
Service Designer
Insight Global
Remote, United States
- From $57 USD / hour
Added 12 mins ago
IG
Excel Modeler - Financial Reporting SR – INTL India
Insight Global
Orlando, FL
- From $14 USD / hour
Added 44 mins ago
IG
Field Service Engineer - 80% Travel
Insight Global
Boise, ID
- From $31 USD / hour
Added 44 mins ago
IG
Oncology Inpatient Pharmacist
Insight Global
Boston, MA
- $124,000 to $150,000 USD / year
Added 44 mins ago
IG
Oncology Inpatient Pharmacist
Insight Global
Newton, MA
- $124,000 to $150,000 USD / year
Added 44 mins ago
IG
Oncology Inpatient Pharmacist - Float
Insight Global
Weymouth Town, MA
- $124,000 to $150,000 USD / year
Added 44 mins ago
IG
Structured Cable Tech II
Insight Global
Meridian, MS
- From $27 USD / hour
Added 44 mins ago
IG
Scan Operator
Insight Global
Honolulu, HI
- From $20 USD / hour
Added 44 mins ago
IG
Site Lead -AO4
Insight Global
Honolulu, HI
- From $30 USD / hour
Added 1 hour ago
IG
Program Scheduler
Insight Global
Sterling Heights, MI
- From $51 USD / hour
Added 1 hour ago
IG
Remote Healthcare Product Manager
Insight Global
Remote, United States
- From $76 USD / hour
Added 1 hour ago
IG
Remote Healthcare Insurance Technical Product Owner
Insight Global
Remote, United States
- From $66 USD / hour
Added 1 hour ago
IG
Remote Healthcare Insurance Digital Product Owner
Insight Global
Remote, United States
- From $37 USD / hour
Added 1 hour ago
IG
Category Manager - Retail
Insight Global
Akron, OH
- From $50 USD / hour
Added 1 hour ago
IG
TSSCI Patch Management Engineer
Insight Global
Largo, FL
- From $74 USD / hour
Added 1 hour ago
IG
TSSCI Systems Security Engineer
Insight Global
Largo, FL
- From $74 USD / hour
Added 1 hour ago
IG
Cardiovascular Technologist Training Specialist
Insight Global
Brooksville, FL
- $75,000 to $80,000 USD / year
Added 1 hour ago
IG
Fire Service Technician
Insight Global
Jim Thorpe, PA
- $52,000 to $72,800 USD / year

Insight Global

Service Designer

Remote, United States

From $57 USD / hour

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Job details

Pay: From $57 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Required Skills & Experience

5 + years of experience as a service designer Experience with journey mapping, service blueprinting, research synthesis and facilitation Experience in service design or UX, with a strong focus on service design for complex services Proven experience with Figma and AI tools such as Claude to support service design and documentation Background with translating current-state findings into clear future-state process designs

Job Description

A fortune 500 logistics/supply chain client in Memphis, TN is looking for a Service Designer. The digital portfolio group is creating a new service design to help the journey management practice specifically for the onboarding program and the future of onboarding. This designer will help develop detailed customer journey maps and service blueprints that capture both customer-facing and internal processes as well as document current-state workflows across Sales, Technology, Product, and other stakeholders.

Other responsibilities:

Framing complex service problems end to end, across customers, employees, channels and systems.
Researching services in their real context, from digital channels to facilities, field operations and contact centers.
Mapping journeys and service blueprints, front stage and backstage, and sizing pain points with customer and operational data.
Quantifying the value of opportunities with journey analysts and finance, in volume, cost to serve and business impact.
Designing future-state services, processes and handoffs with product, design, research, engineering, operations and leadership.
Creating concepts and prototypes, and testing them across digital, physical and human touchpoints.
Facilitating working sessions and influencing senior stakeholders to build alignment across departments.
Carrying service concepts into delivery through clear priorities, requirements and measures of success.
Helping build the Journey Management Practice with shared methods, standards, templates and tooling.
Coaching teams and fellow designers in service design and journey methods.

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