Site Lead -AO4

Required Skills & Experience

• Able to operate, calibrate, clean and maintain scanning equipment
• Able to lift and move up to 50 pounds
• Consultative and negotiating Skills
• Abe to identify opportunities / resolve application issues to meet customer requirements
• People Management Experience ○ Training and problem solving
• Proficiency with Desktop applications including excel and PowerPoint
• Must have PC/Internet Skills:
• Working knowledge of MS Access or equivalent (create database and/or data forms, retrieve data from database)
• Advanced knowledge of MS Office or equivalent applications (e.g., embed tables with dynamic links to spreadsheet workbooks, create complex formulas, create complex presentations with dynamic links to data, with sound, animation, and/or video)
• Advanced knowledge of account-relevant applications
• Able to install or upgrade new Operating Systems or Applications
• Able to troubleshoot common PC and/or network issues
• Working knowledge of electronic repositories (creation, file retrieval, security)
• Interpersonal skills and technical understanding sufficient to facilitate communication between specialists (internal or external) and non-technical users

Nice to Have Skills & Experience

• 5+ years of relevant experience
• Associates or Undergraduate Degree or equivalent experience
• Experience with managing a production operation.
• Experienced in training people on production processes.
• Experience in presenting data to clients or technically minded individuals
• Experience with managing conflict or management of people in a fast paced environment

Job Description

The Imaging Operations Site Lead oversees the day-to-day workflow of the onsite document imaging operation. The Site Lead helps manage workload, throughput, quality, staff communication, customer issues, and operational reporting to ensure service expectations are met.

Day to Day Responsibilities:

• Manage job intake and workload to ensure we maximize the throughput of the operation and ensure Service Level Agreements (SLAs) are met or exceeded.
• Provide customer with consultation and information on optimal document preparation, indexing and workflow.
• Set customer’s expectations about the feasibility and quality of a given scan job.
• Train, communicate and coach staff on process improvement, job requirements and performance.
• Work through client and/or operational escalations or problems and engage client and/or Information Technology staff, as required.
• Provide management staff and client with data and stats on performance of operation and key areas of improvement.
• Assist SDM with data for CCM (Customer Communication Meetings)
• Perform audits of work and quality checks on a routine basis to ensure standards in SLA are met or exceeded.